229 practice questions for ServiceNow Certified Implementation Specialist: Human Resources (CIS-HR), with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 229 questions across all three CIS-HR exam domains
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
A CIS-HR attempt costs US$450. This pack is US$39, paid once.
Try 10 questions free before you buy.
Last updated September 2026 · 229 questions
What makes the CIS-HR hard
CIS-HR is the implementation exam for HR Service Delivery, and the thing that catches platform people out is how much of it is HR specific rather than generic ServiceNow. HR criteria is not user criteria. Employee Center is not a rebranded Service Portal. HR cases live in scoped tables with their own security model. The exam runs 60 questions in 90 minutes, currently cut against the Zurich release.
ServiceNow HR System Architecture and Core HR Applications and Employee Center between them carry seventy percent of the exam. Architecture covers the HR plugins and what each activates, the HR table structure (the HR case parent table and its COE specific extensions), application scoping, and the HR data model. Core HR Applications and Employee Center covers users, groups, skills, roles and assignment rules, HR services and catalog items, record producers, HR criteria versus user criteria, Universal Request and how it routes across HR, IT and Facilities, and Employee Center branding and configuration.
The remaining Platform, Role and Contextual Security domain covers platform and role based security, contextual security on HR tables, the delegated developer role, and protecting HR data from people who should not see it. Because the annual delta exams are mandatory, current features matter, and the newest questions tend to land in Employee Center and the HR journeys built on top of it.
About the exam
CIS-HR (Certified Implementation Specialist: Human Resources) certifies the ability to implement ServiceNow HR Service Delivery: HR system architecture, core HR applications and Employee Center, and HR platform, role and contextual security. ServiceNow recommends the Human Resources (HR) Fundamentals and Human Resources (HR) Implementation courses.
Exam domains
- ServiceNow HR System Architecture: 30%
- Core HR Applications and Employee Center: 40%
- Platform, Role and Contextual Security: 30%
60 multiple-choice and multiple-select questions, 90 minutes. ServiceNow does not publish a passing score for this exam. US$450 per attempt (instructor-led training includes one free attempt), taken at a Pearson VUE test centre or OnVUE online proctored, kept current with annual delta exams and the yearly Certification Maintenance Program fee.
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