Free ServiceNow CIS-HR practice questions

10 free ServiceNow CIS-HR practice questions with the correct answer and a full explanation for each, taken from the CertStash pack of 229 questions. Work through them, then open each answer to check your reasoning.

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Question 1

An HR Admin without the System Admin role can do what? (Choose three.)

  1. Grant roles to users or groups
  2. Modify the HR Administration > Properties
  3. Reset user passwords
  4. Create HR Criteria
  5. Configure business rules
  6. Add users to groups
Show answer and explanation

Correct answer: B, D, F

B. Modify the HR Administration > Properties D. Create HR Criteria F. Add users to groups An HR Admin without the System Admin role can modify HR Administration properties through the HR configuration interface, reset user passwords as part of standard HR administrative duties, and add users to groups for HR-related group management. Granting roles requires System Admin privileges, creating HR Criteria requires specific configuration permissions beyond standard HR Admin scope, and configuring business rules requires System Admin-level access.

Why the other options are wrong

  • A. Granting roles to users or groups requires System Admin role permissions, which an HR Admin does not possess.
  • C. While HR Admins can reset passwords, this is already covered in option F's broader scope of user management.
  • E. Configuring business rules requires System Admin or developer-level access beyond HR Admin capabilities.

Question 2

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

  1. The Admin must elevate their role to security_admin to add members to HR groups.
  2. The Admin follows the same process as with any group membership change.
  3. The Admin can no longer add members to HR groups.
  4. The Admin must impersonate an HR Admin to add members to HR groups.
Show answer and explanation

Correct answer: C. The Admin can no longer add members to HR groups.

When the HR Admin role is removed from the Admin role, a user with only the Admin role loses all HR-specific permissions that were previously inherited through that role hierarchy. HR group membership management is specifically controlled by the HR Admin role, and without it, the Admin cannot add members to HR groups regardless of elevation or impersonation attempts.

Why the other options are wrong

  • A. Elevating to security_admin does not grant HR Admin permissions; these are separate role hierarchies.
  • B. The process for HR groups requires HR Admin role permissions that the Admin role no longer possesses.
  • D. Impersonation does not grant actual role permissions; the user still operates under their own role restrictions.

Question 3

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

  1. Document Template
  2. Upload File
  3. HR Service Template
  4. User Criteria
  5. HR Template
  6. HR Profiles
  7. HR Criteria
Show answer and explanation

Correct answer: B, D, F, G

B. Upload File D. User Criteria F. HR Profiles G. HR Criteria The Create Bulk Cases module provides filtering options specifically for Upload File, User Criteria, HR Profiles, and HR Criteria, which allow administrators to categorize and bul-reate cases based on different organizational structures and user segmentation methods. Document Template, HR Service Template, and HR Template are configuration elements rather than filtering mechanisms within the bulk cases creation workflow.

Why the other options are wrong

  • A. Document Template is not a filter option in the Create Bulk Cases module.
  • C. HR Service Template is not available as a filter option for bulk case creation.
  • E. HR Template is not used as a filter parameter in this module.

Question 4

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

  1. Add the Delegated Developer role to your User record
  2. From the User dropdown in the banner, elevate your role to security_admin
  3. Manually add the security_admin role to your User record
  4. Nothing would need to be done
Show answer and explanation

Correct answer: B. From the User dropdown in the banner, elevate your role to security_admin

To configure Access Control rules in ServiceNow, a user must have the security_admin role, which is separate from both Admin and HR Admin roles. The proper method is to temporarily elevate the security_admin role through the User dropdown in the banner rather than permanently modifying the user record or adding delegated developer roles.

Why the other options are wrong

  • A. The Delegated Developer role is not the correct elevation path for Access Control configuration.
  • C. While manually adding security_admin to the user record might work, the proper procedure is to use the role elevation dropdown.
  • D. Security_admin role access is required and must be obtained through proper elevation before Access Control configuration can be performed.

Question 5

What type of information does the HR Profile contain?

  1. Personal employee data
  2. Group membership and role information
  3. User login and department information
  4. A user’s password
Show answer and explanation

Correct answer: A. Personal employee data

The HR Profile table contains personal employee data such as employee identification information, employment status, and other personal details specific to an individual's HR record. Group membership and role information are stored in separate system tables, user login information is in the User table, and passwords are stored in encrypted security tables, not in the HR Profile.

Why the other options are wrong

  • B. Group membership and role information are maintained in separate group and role tables, not in HR Profile.
  • C. User login and department information are stored in the User table, not the HR Profile.
  • D. Passwords are never stored in the HR Profile table; they are managed in separate encrypted security tables.

Question 6

How many User Criteria Records may be applied to a single KB or KB Article?

  1. Only two
  2. Only three
  3. Unlimited
  4. Only one
Show answer and explanation

Correct answer: C. Unlimited

ServiceNow allows an unlimited number of User Criteria Records to be applied to a single Knowledge Base or Knowledge Base Article, enabling flexible and granular control over content visibility and access across multiple user segments and organizational criteria.

Why the other options are wrong

  • A. There is no restriction limiting application to only two User Criteria Records.
  • B. There is no restriction limiting application to only three User Criteria Records.
  • D. Multiple User Criteria Records can be applied simultaneously to provide comprehensive access control.

Question 7

In the base ServiceNow instance, how are User Criteria used?

  1. To control which users can access the HR Case application
  2. To control what a user sees in the information and suggested reading widgets
  3. To control read and write access to Knowledge bases and articles
  4. To control which users can access the HR Service Portal
Show answer and explanation

Correct answer: C. To control read and write access to Knowledge bases and articles

User Criteria in the base ServiceNow instance are primarily used to control read and write access permissions to Knowledge Bases and Knowledge Base Articles, allowing organizations to restrict content visibility based on user characteristics and organizational attributes. User Criteria do not control application access, widget visibility, or portal access.

Why the other options are wrong

  • A. Application access control is managed through role-based access control, not User Criteria.
  • B. Widget content display is controlled through other visibility rules and widgets, not User Criteria.
  • D. Portal access is controlled through role assignments and portal-specific permissions, not User Criteria.

Question 8

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

  1. Both are required.
  2. Only HR Profile table is required in HR.
  3. Neither are required.
  4. Only the User table is required in HR.
Show answer and explanation

Correct answer: A. Both are required.

Both the User [sys_user] table and the HR Profile [sn_hr_core.profile] table are required in HR applications to maintain the complete employee record system. The User table provides system login and security information, while the HR Profile table contains H-pecific personal and employment data, and both must exist together for proper HR functionality.

Why the other options are wrong

  • B. The User table is also required; it cannot be omitted from HR applications.
  • C. Both tables are essential requirements for HR applications to function properly.
  • D. The HR Profile table is also required; HR cannot function with only the User table.

Question 9

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

  1. Matching Rules
  2. Client Rules
  3. ACLs
  4. Escalation Rules
Show answer and explanation

Correct answer: A. Matching Rules

Matching Rules in ServiceNow define the conditions and criteria that a Case must meet before it can be automatically assigned to an agent. They specify the rules for routing cases to appropriate agents based on defined conditions such as category, priority, skill requirements, or other business logic.

Why the other options are wrong

  • B. Client Rules are not a standard ServiceNow feature for case assignment conditions.
  • C. ACLs (Access Control Lists) control permissions and access to records, not assignment conditions.
  • D. Escalation Rules determine when and how cases escalate to higher levels, not initial assignment conditions.

Question 10

What role is required, at a minimum, to view confidential HR Profile data?

  1. HR Admin [sn_hr_core.admin]
  2. HR Basic [sn_hr_core.basic]
  3. LE Admin [sn_hr_le.admin]
  4. HR Manager [sn_hr_core.manager]
Show answer and explanation

Correct answer: B. HR Basic [sn_hr_core.basic]

The HR Basic role [sn_hr_core.basic] is the minimum role required to view confidential HR Profile data in ServiceNow. This role grants essential access to HR information while maintaining appropriate security controls.

Why the other options are wrong

  • A. HR Admin is a higher privilege role than necessary for viewing data; it is used for administration rather than basic viewing.
  • C. LE Admin (Legal and Employment Admin) is for legal and employment-specific functions, not general HR profile viewing.
  • D. HR Manager role is designed for managerial functions and may not have the specific permissions needed for viewing all confidential HR profiles.

That was 10 of 229.

The full ServiceNow CIS-HR pack has all 229 questions, each with the answer, the explanation and why the other options are wrong, plus a questions-only copy for timed runs. US$39, paid once, with free monthly updates and a pass-or-your-money-back guarantee.

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