408 practice questions for ServiceNow Certified System Administrator (CSA), with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 408 questions across all five CSA exam domains
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
A CSA attempt costs US$300. This pack is US$39, paid once.
Try 10 questions free before you buy.
Last updated September 2026 · 408 questions
What makes the CSA hard
The CSA is the entry point to the entire ServiceNow ecosystem: nearly every ServiceNow role, from administrator to developer to consultant, starts here. If your work touches the Now Platform, this is the credential employers expect first.
What decides it is configuring and administering a ServiceNow instance end to end: users, groups and roles, access control lists, forms and views, the service catalog, workflows and flow designer, import sets and data management, plus reporting and core ITSM modules like Incident, Problem and Change. The exam tests breadth across the whole platform rather than depth in any single area.
About the exam
The ServiceNow Certified System Administrator (CSA) validates the ability to configure, administer and manage a ServiceNow instance at the platform level. It is the foundational credential every other ServiceNow certification builds on.
Exam domains
- User administration and security
- Database administration and data management
- Self-service and process automation
- Reporting and analytics
- Core platform configuration and the service catalog
60 multiple-choice and multiple-select questions, 90 minutes, passing score not published by ServiceNow, Pearson VUE test centre or OnVUE online proctored. Maintained through annual delta exams and the yearly Certification Maintenance Program fee. ServiceNow prices the exam voucher at US$300 for candidates outside a ServiceNow partner organisation.
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