ServiceNow CIS-HR Exam Practice Questions, practice question pack
SERVICENOW · CIS-HR

ServiceNow CIS-HR Exam Practice Questions

229 questionsPDF by emailUpdated September 2026

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Three of the 229 questions in this pack

Question 1

An HR Admin without the System Admin role can do what? (Choose three.)

  1. Grant roles to users or groups
  2. Modify the HR Administration > Properties
  3. Reset user passwords
  4. Create HR Criteria
  5. Configure business rules
  6. Add users to groups
Show answer and explanation

Correct answer: B, D, F

B. Modify the HR Administration > Properties D. Create HR Criteria F. Add users to groups An HR Admin without the System Admin role can modify HR Administration properties through the HR configuration interface, reset user passwords as part of standard HR administrative duties, and add users to groups for HR-related group management. Granting roles requires System Admin privileges, creating HR Criteria requires specific configuration permissions beyond standard HR Admin scope, and configuring business rules requires System Admin-level access.

Why the other options are wrong

  • A. Granting roles to users or groups requires System Admin role permissions, which an HR Admin does not possess.
  • C. While HR Admins can reset passwords, this is already covered in option F's broader scope of user management.
  • E. Configuring business rules requires System Admin or developer-level access beyond HR Admin capabilities.

Question 2

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

  1. The Admin must elevate their role to security_admin to add members to HR groups.
  2. The Admin follows the same process as with any group membership change.
  3. The Admin can no longer add members to HR groups.
  4. The Admin must impersonate an HR Admin to add members to HR groups.
Show answer and explanation

Correct answer: C. The Admin can no longer add members to HR groups.

When the HR Admin role is removed from the Admin role, a user with only the Admin role loses all HR-specific permissions that were previously inherited through that role hierarchy. HR group membership management is specifically controlled by the HR Admin role, and without it, the Admin cannot add members to HR groups regardless of elevation or impersonation attempts.

Why the other options are wrong

  • A. Elevating to security_admin does not grant HR Admin permissions; these are separate role hierarchies.
  • B. The process for HR groups requires HR Admin role permissions that the Admin role no longer possesses.
  • D. Impersonation does not grant actual role permissions; the user still operates under their own role restrictions.

Question 3

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

  1. Document Template
  2. Upload File
  3. HR Service Template
  4. User Criteria
  5. HR Template
  6. HR Profiles
  7. HR Criteria
Show answer and explanation

Correct answer: B, D, F, G

B. Upload File D. User Criteria F. HR Profiles G. HR Criteria The Create Bulk Cases module provides filtering options specifically for Upload File, User Criteria, HR Profiles, and HR Criteria, which allow administrators to categorize and bulk- create cases based on different organizational structures and user segmentation methods. Document Template, HR Service Template, and HR Template are configuration elements rather than filtering mechanisms within the bulk cases creation workflow.

Why the other options are wrong

  • A. Document Template is not a filter option in the Create Bulk Cases module.
  • C. HR Service Template is not available as a filter option for bulk case creation.
  • E. HR Template is not used as a filter parameter in this module.

See all 10 free questions Get the full pack, US$39

229 practice questions for ServiceNow Certified Implementation Specialist: Human Resources (CIS-HR), with full explanations.

Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.

  • 229 questions across all three CIS-HR exam domains
  • Answers and explanations for every question, including the wrong options
  • A questions-only PDF for timed practice runs
  • Instant delivery by email the moment you check out
  • Free monthly updates for as long as the exam is live
  • Pass or your money back

A CIS-HR attempt costs US$450. This pack is US$39, paid once.

Try 10 questions free before you buy.

Last updated September 2026 · 229 questions

What makes the CIS-HR hard

CIS-HR is the implementation exam for HR Service Delivery, and the thing that catches platform people out is how much of it is HR specific rather than generic ServiceNow. HR criteria is not user criteria. Employee Center is not a rebranded Service Portal. HR cases live in scoped tables with their own security model. The exam runs 60 questions in 90 minutes, currently cut against the Zurich release.

ServiceNow HR System Architecture and Core HR Applications and Employee Center between them carry seventy percent of the exam. Architecture covers the HR plugins and what each activates, the HR table structure (the HR case parent table and its COE specific extensions), application scoping, and the HR data model. Core HR Applications and Employee Center covers users, groups, skills, roles and assignment rules, HR services and catalog items, record producers, HR criteria versus user criteria, Universal Request and how it routes across HR, IT and Facilities, and Employee Center branding and configuration.

The remaining Platform, Role and Contextual Security domain covers platform and role based security, contextual security on HR tables, the delegated developer role, and protecting HR data from people who should not see it. Because the annual delta exams are mandatory, current features matter, and the newest questions tend to land in Employee Center and the HR journeys built on top of it.

About the exam

CIS-HR (Certified Implementation Specialist: Human Resources) certifies the ability to implement ServiceNow HR Service Delivery: HR system architecture, core HR applications and Employee Center, and HR platform, role and contextual security. ServiceNow recommends the Human Resources (HR) Fundamentals and Human Resources (HR) Implementation courses.

Exam domains

  • ServiceNow HR System Architecture: 30%
  • Core HR Applications and Employee Center: 40%
  • Platform, Role and Contextual Security: 30%

60 multiple-choice and multiple-select questions, 90 minutes. ServiceNow does not publish a passing score for this exam. US$450 per attempt (instructor-led training includes one free attempt), taken at a Pearson VUE test centre or OnVUE online proctored, kept current with annual delta exams and the yearly Certification Maintenance Program fee.

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Questions before you buy

What do I get when I buy the ServiceNow CIS-HR pack?

229 practice questions as a PDF, each with the correct answer, a full explanation and a note on why the other options are wrong, plus a separate questions-only PDF for timed practice.

How quickly do I receive it?

Your PDF is prepared and sent to your email address after checkout, and you get a confirmation as soon as it is on its way.

Is there a free sample?

Yes. Ten questions from this pack, with answers and explanations, are free on this page and as a PDF, so you can judge the quality before you pay.

Are updates included?

Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.

What if I fail the exam?

We refund the pack. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.

Can I share it with colleagues?

Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.

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