ServiceNow CIS-SAM Exam Practice Questions, practice question pack
SERVICENOW · CIS-SAM

ServiceNow CIS-SAM Exam Practice Questions

222 questionsPDF by emailUpdated September 2026

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Three of the 222 questions in this pack

Question 1

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

  1. Software allocations
  2. Software models
  3. Foundation data
  4. Software contracts
  5. Software entitlements
Show answer and explanation

Correct answer: A, B, C, E

A. Software allocations B. Software models C. Foundation data E. Software entitlements Effective Software Asset Management requires software allocations (tracking which software is assigned to users/devices), software models (standardized definitions of software products), foundation data (core reference information that underpins the entire system), software contracts (legal agreements that define rights), and software entitlements (the rights granted by those contracts). These four elements create the framework for understanding what software exists, what rights have been purchased, and how that software is being used.

Why the other options are wrong

  • D. Software contracts are foundational to SAM, but are already included in answer set as part of ABCE framework.

Question 2

Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?

  1. One or more use rights assigned to a specific device or user
  2. Classification of the acquired software
  3. The process of standardizing discovered software installation to defined norms
  4. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
  5. Software license details that define use rights
Show answer and explanation

Correct answer: C. The process of standardizing discovered software installation to defined norms

installation to defined norms Normalization in Software Asset Management is the process of standardizing discovered software installations to match defined organizational norms and naming conventions. This ensures that different installations of the same software product are recognized and grouped together consistently, enabling accurate license compliance reporting.

Why the other options are wrong

  • A. This describes software allocations or entitlements, not the normalization process.
  • B. This describes software classification, which is related to but distinct from normalization.
  • D. This describes the compliance position process, which occurs after normalization is complete.
  • E. This describes license terms or entitlements, not the normalization process itself.

Question 3

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

  1. ServiceNow Service Mapping
  2. HP UCMDB
  3. Microsoft SCCM
  4. ServiceNow Discovery
  5. ServiceNow Orchestration
Show answer and explanation

Correct answer: C, D

C. Microsoft SCCM D. ServiceNow Discovery ServiceNow recommends Microsoft SCCM (Systems Center Configuration Manager) and ServiceNow Discovery as the primary discovery sources for populating the software installation table. These tools are designed to comprehensively scan endpoints and report installed software with the necessary detail for SAM.

Why the other options are wrong

  • A. Service Mapping is used for understanding IT service dependencies and architecture, not software discovery.
  • B. HP UCMDB is a third-party tool that may be used in some environments but is not a recommended ServiceNow source.
  • E. ServiceNow Orchestration is for workflow automation and process execution, not for discovering installed software.

See all 10 free questions Get the full pack, US$39

222 practice questions for ServiceNow Certified Implementation Specialist: Software Asset Management (CIS-SAM), with full explanations.

Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.

  • 222 questions across all five CIS-SAM domains
  • Answers and explanations for every question, including the wrong options
  • A questions-only PDF for timed practice runs
  • Instant delivery by email the moment you check out
  • Free monthly updates for as long as the exam is live
  • Pass or your money back

A CIS-SAM attempt costs US$450. This pack is US$39, paid once.

Try 10 questions free before you buy.

Last updated September 2026 · 222 questions

What makes the CIS-SAM hard

CIS-SAM is the software half of ServiceNow’s asset management pair, and the harder of the two: software licensing is harder to reason about than hardware. The exam expects you to work through per-core, per-user and subscription metrics, downgrade and virtualisation rights, and what reconciliation does when the numbers do not match. It is 60 questions in 90 minutes against the Zurich release, with CIS-DF as a prerequisite, because everything depends on discovered installs being normalised and matched correctly.

Software Compliance Management is the biggest domain at 30%: software products and models, license metrics, entitlements, allocations, software reconciliation and how compliance positions are calculated, and bring your own licence for cloud. Data Integrity and Sources at 28% covers importing data, software discovery from SCCM, Discovery and other sources, normalisation through the content service, publisher packs and what happens to unnormalised software.

Extending SAM at 15% covers the software model lifecycle and retirement, installation optimisation and reclamation, reporting, SaaS License Management and third party integrations. SAM Overview and Fundamentals at 14% covers SAM basics, the process architecture and recommended practices. Operational Integration at 13% covers contract and change management, the service catalog, procurement, software reclamation and demand management. The Software Asset Workspace and its dashboards appear across domains, and several questions ask which table a given integration populates.

About the exam

CIS-SAM (Certified Implementation Specialist, Software Asset Management) certifies the ability to implement ServiceNow Software Asset Management: SAM fundamentals, data integrity and sources, software compliance management, operational integration and extending SAM. Prerequisite: the CIS Data Foundations (CMDB and CSDM) certification. ServiceNow recommends the Software Asset Management Fundamentals and Implementation courses.

Exam domains

  • SAM Overview and Fundamentals: 14%
  • Data Integrity and Sources: 28%
  • Software Compliance Management: 30%
  • Operational Integration: 13%
  • Extending SAM: 15%

60 multiple-choice and multiple-select questions, 90 minutes, passing score not published by ServiceNow, US$450 per attempt (instructor-led training includes one free attempt), Pearson VUE test centre or OnVUE online proctored, certification kept current with annual delta exams and the yearly Certification Maintenance Program fee.

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Questions before you buy

What do I get when I buy the ServiceNow CIS-SAM pack?

222 practice questions as a PDF, each with the correct answer, a full explanation and a note on why the other options are wrong, plus a separate questions-only PDF for timed practice.

How quickly do I receive it?

Your PDF is prepared and sent to your email address after checkout, and you get a confirmation as soon as it is on its way.

Is there a free sample?

Yes. Ten questions from this pack, with answers and explanations, are free on this page and as a PDF, so you can judge the quality before you pay.

Are updates included?

Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.

What if I fail the exam?

We refund the pack. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.

Can I share it with colleagues?

Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.

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