242 practice questions for ServiceNow Certified Implementation Specialist: IT Service Management (CIS-ITSM), with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 242 questions mapped to the CIS-ITSM exam objectives
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
A CIS-ITSM attempt costs US$300. This pack is US$39, paid once.
Try 10 questions free before you buy.
Last updated September 2026 · 242 questions
What makes the CIS-ITSM hard
CIS-ITSM is the most popular and most valuable of the ServiceNow implementation certifications: the credential consultants use to prove ITSM domain expertise to clients and employers. It sits above CSA and demonstrates that you can implement an ITSM deployment, not just administer one.
What decides it is implementing the ITSM suite end to end: Incident, Problem, Change and Release Management, the CMDB and configuration data behind it, service level management, the implementation methodology, and the configuration and best practice decisions that make a deployment succeed. The exam rewards real implementation experience, not just platform familiarity.
About the exam
The ServiceNow Certified Implementation Specialist: IT Service Management (CIS-ITSM) validates the ability to implement and configure the ServiceNow ITSM suite. It is the most sought-after CIS credential for implementation consultants, and it requires the CIS-Data Foundations (CMDB and CSDM) certification as a prerequisite.
Exam domains
- Incident, Problem, Change and Release Management
- Configuration Management and the CMDB
- Service level management
- ITSM implementation methodology
- Configuration and best practices
60 multiple-choice and multiple-select questions, 90 minutes. ServiceNow does not publish a passing score for this exam. Taken at a Pearson VUE test centre or OnVUE online proctored, maintained through annual delta exams and the yearly Certification Maintenance Program fee. The exam voucher is US$300 for candidates outside a ServiceNow partner organisation.
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