ServiceNow CIS-HAM Exam Practice Questions, practice question pack
SERVICENOW · CIS-HAM

ServiceNow CIS-HAM Exam Practice Questions

203 questionsPDF by emailUpdated September 2026

US$39

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Three of the 203 questions in this pack

Question 1

What are the three tiers of Lifecycle Management? (Choose three.)

  1. Know what you don't have
  2. Increase onboarding controls
  3. Know what you have
  4. Improve management controls
  5. Improve efficiency
Show answer and explanation

Correct answer: C, D, E

C. Know what you have D. Improve management controls E. Improve efficiency The three tiers of Lifecycle Management in ServiceNow ITAM are: Know what you have (inventory visibility), Improve management controls (enforcement and compliance), and Improve efficiency (optimization and cost reduction). These tiers progress from foundational asset awareness through operational governance to strategic optimization. Know what you don't have and Increase onboarding controls are not recognized as formal tiers in the standard ITAM framework.

Why the other options are wrong

  • A. Know what you don't have is not a defined tier of Lifecycle Management.
  • B. Increase onboarding controls is not a formal tier; onboarding is a process, not a management tier.

Question 2

Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

  1. procurement_user
  2. inventory_admin
  3. itil
  4. discovery_admin
  5. asset
Show answer and explanation

Correct answer: C. itil

The itil role in ServiceNow provides broad permissions to perform actions related to incident, problem, change, and configuration management. This role is designed for ITIL practitioners who need cross-functional access across multiple ITSM domains.

Why the other options are wrong

  • A. procurement_user is limited to procurement-related activities only.
  • B. inventory_admin is restricted to inventory management functions.
  • D. discovery_admin is restricted to discovery and reconnaissance operations.
  • E. asset is limited to asset management functions only.

Question 3

Which plugins for asset management functionality are inactive by default? (Choose three.)

  1. Expense Line
  2. Hardware Asset Management
  3. Procurement
  4. Depreciation
  5. Cost Management
  6. My Assets
Show answer and explanation

Correct answer: B, C, E

B. Hardware Asset Management C. Procurement E. Cost Management Hardware Asset Management, Procurement, and Cost Management are the three plugins for asset management functionality that are inactive by default in ServiceNow. These must be explicitly activated to enable their extended capabilities for asset tracking, purchasing workflows, and financial analysis respectively.

Why the other options are wrong

  • A. Expense Line is not a standard plugin designation in asset management.
  • D. Depreciation is typically part of activated cost management features, not a standalone inactive plugin.
  • F. My Assets is a core feature that remains active by default.

See all 10 free questions Get the full pack, US$39

203 practice questions for ServiceNow Certified Implementation Specialist: Hardware Asset Management (CIS-HAM), with full explanations.

Every question comes with the correct answer, the reasoning behind it, and a short note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.

  • 203 questions across all five CIS-HAM exam domains
  • Answers and explanations for every question, including the wrong options
  • A questions-only PDF for timed practice runs
  • Instant delivery by email the moment you check out
  • Free monthly updates for as long as the exam is live
  • Pass or your money back

A CIS-HAM attempt costs US$450. This pack is US$39, paid once.

Try 10 questions free before you buy.

Last updated September 2026 · 203 questions

What makes the CIS-HAM hard

CIS-HAM is the hardware half of ServiceNow’s IT asset management pair, and since ServiceNow made CIS-DF a prerequisite it assumes you already understand the CMDB and CSDM. The exam is about the asset side of that boundary: what is an asset versus a configuration item, how hardware gets discovered, normalised and tracked from procurement to disposal, and how the financials attach. It runs 60 questions in 90 minutes, currently cut against the Zurich release.

Practical Asset Management is the largest domain at 30%: consumables, inventory and stockrooms, asset automation and asset flows, HAM tasks, contract management, and retirement and disposal. Data Integrity and Sources follows at 27%: trustworthy data, the asset versus configuration item relationship and how they synchronise, hardware discovery, normalisation and Hardware Model Normalization through the content service.

ITAM Overview and Fundamentals (20%) covers the basics, the hardware asset lifecycle, implementation best practices and the relevant personas and roles. Operational Integration (18%) covers reports and dashboards, the Hardware Asset Workspace, requests and procurement, and data certification and asset hygiene. Financial Management is only 5%: contract financials, rate cards, expense lines, depreciation, fixed assets and total cost of ownership. Expect questions that describe a state, a scheduled job or a normalisation result and ask what happens to the asset record.

About the exam

CIS-HAM (Certified Implementation Specialist: Hardware Asset Management) certifies the ability to implement ServiceNow Hardware Asset Management: ITAM fundamentals and the hardware lifecycle, data integrity and sources, practical asset management, operational integration and financial management. It requires the CIS-Data Foundations (CMDB and CSDM) certification as a prerequisite. ServiceNow recommends the Hardware Asset Management Fundamentals and Implementation courses.

Exam domains

  • ITAM Overview and Fundamentals: 20%
  • Data Integrity and Sources: 27%
  • Practical Asset Management: 30%
  • Operational Integration: 18%
  • Financial Management: 5%

60 multiple-choice and multiple-select questions, 90 minutes. ServiceNow does not publish a passing score for this exam. US$450 per attempt (instructor-led training includes one free attempt), taken at a Pearson VUE test centre or OnVUE online proctored, kept current with annual delta exams and the yearly Certification Maintenance Program fee.

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Questions before you buy

What do I get when I buy the ServiceNow CIS-HAM pack?

203 practice questions as a PDF, each with the correct answer, a full explanation and a note on why the other options are wrong, plus a separate questions-only PDF for timed practice.

How quickly do I receive it?

Your PDF is prepared and sent to your email address after checkout, and you get a confirmation as soon as it is on its way.

Is there a free sample?

Yes. Ten questions from this pack, with answers and explanations, are free on this page and as a PDF, so you can judge the quality before you pay.

Are updates included?

Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.

What if I fail the exam?

We refund the pack. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.

Can I share it with colleagues?

Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.

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