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ServiceNow CIS-HAM Exam Practice Questions, practice question pack
SERVICENOW · CIS-HAM

ServiceNow CIS-HAM Exam Practice Questions

99% pass rateUpdated 1 Nov 2026203 questions2 PDFs by email
5.01 review
(1 customer review)

US$39

Every question with the correct answer and why the other options are wrong.

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99% pass rate. Pass or your money back.Fail the exam after using this pack and we refund it, or swap it for any other pack. How the guarantee works
The updated CIS-HAM exam is helpful. I need to share my happiness with all of you. I have passed my CIS-HAM exam successfully.
Garry BlackmarCIS-HAM
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TRY BEFORE YOU BUY

Three of the 203 questions in this pack

Question 1

Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

  1. Revert normalization results
  2. Create and delete asset records
  3. Create purchase orders
  4. Create flows
  5. Import assets
  6. Add Service Catalog entries
Show answer and explanation

Correct answer: A, B, D, E. Revert normalization results; Create and delete asset records; Create flows; Import assets

The ham_admin role grants permissions to perform asset management operations including reverting normalization results (A), creating and deleting asset records (B), creating flows (D), and importing assets (E). Creating purchase orders (C) requires procurement permissions typically outside the asset management scope, and adding Service Catalog entries (F) requires catalog administration permissions rather than asset management permissions.

Why the other options are wrong

  • C. Purchase order creation requires procurement module permissions, not asset management permissions.
  • F. Service Catalog entry management requires Service Catalog administration, not the ham_admin role.

Question 2

What information would you track for a configuration item (CI) versus an asset? (Choose two.)

  1. Financial
  2. Lifecycle
  3. Contractual
  4. Operational
  5. Relationship
Show answer and explanation

Correct answer: D, E. Operational; Relationship

Configuration items track operational information (D) such as dependencies, relationships, and technical specifications, and relationship data (E) showing how components connect within the infrastructure. Assets focus on financial and contractual aspects. Operational and relationship tracking are the distinguishing characteristics of CI management in the CMDB, separate from asset financial and contractual concerns.

Why the other options are wrong

  • A. Financial tracking is an asset concern, not a primary CI tracking focus.
  • B. Lifecycle tracking applies to both assets and CIs, not a distinguishing factor.
  • C. Contractual information is tracked for assets, not the primary focus for CIs.

Question 3

A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

  1. Manage its procurement, maintenance, or retirement
  2. Track its operational information
  3. Track its monetary value or costs
  4. Manage its associated license, warranty, or lease contracts
  5. Know its relationships to other assets in the CMDB
Show answer and explanation

Correct answer: A, C, D. Manage its procurement, maintenance, or retirement; Track its monetary value or costs; Manage its associated license, warranty, or lease contracts

A component is treated as an IT asset when managing its procurement, maintenance, or retirement (A), tracking its monetary value or costs (C), and managing associated licenses, warranties, or lease contracts (D). These are the core asset management functions that distinguish asset classification from CI classification, which focuses on operational relationships and technical configuration rather than financial and contractual management.

Why the other options are wrong

  • B. Tracking operational information is a CI function, not an asset-specific function.
  • E. Knowing relationships to other assets in the CMDB is a CI function, not an asset-specific function.

See all 51 free questions Get the full pack, US$39

REVIEWS

1 review for ServiceNow CIS-HAM Exam Practice Questions

  1. Garry Blackmar –

    The updated CIS-HAM exam is helpful. I need to share my happiness with all of you. I have passed my CIS-HAM exam successfully.

Only logged in customers who have purchased this product may leave a review.

How much of the ServiceNow CIS-HAM bank is free?

203 questions in the bank

Each step includes the one before, so buying only adds new questions.

  • You are here10questionsFree sampleThree on this page, all ten as a PDF.Download the sample
  • 5125% of the bankPractice pageFree on the site, every answer explained.Go to the practice page
  • 96the first half of the packHalf PackFree by email, as one PDF, every answer explained.Get the Half Pack
  • 203100%, the whole bankFull pack, US$39Plus the questions-only PDF, monthly updates, refund if you fail.Get the full pack
ABOUT THIS PACK

What’s in the ServiceNow CIS-HAM pack

  • 203 questions across all five CIS-HAM exam domains
  • Answers and explanations for every question, including the wrong options
  • A questions-only PDF for timed practice runs
  • Delivered by email shortly after checkout
  • Free monthly updates for as long as the exam is live
  • Pass or your money back

A CIS-HAM attempt costs US$450. This pack is US$39, paid once.

What makes the CIS-HAM hard

CIS-HAM is the hardware half of ServiceNow's IT asset management pair, and since ServiceNow made CIS-DF a prerequisite it assumes you already understand the CMDB and CSDM. The exam is about the asset side of that boundary: what is an asset versus a configuration item, how hardware gets discovered, normalised and tracked from procurement to disposal, and how the financials attach. It runs 60 questions in 90 minutes.

Practical Asset Management is the largest domain at 30%: consumables, inventory and stockrooms, asset automation and asset flows, HAM tasks, contract management, and retirement and disposal. Data Integrity and Sources follows at 27%: trustworthy data, the asset versus configuration item relationship and how they synchronise, hardware discovery, normalisation and Hardware Model Normalization through the content service.

ITAM Overview and Fundamentals (20%) covers the basics, the hardware asset lifecycle, implementation best practices and the relevant personas and roles. Operational Integration (18%) covers reports and dashboards, the Hardware Asset Workspace, requests and procurement, and data certification and asset hygiene. Financial Management is only 5%: contract financials, rate cards, expense lines, depreciation, fixed assets and total cost of ownership. Expect questions that describe a state, a scheduled job or a normalisation result and ask what happens to the asset record.

About the exam

CIS-HAM (Certified Implementation Specialist: Hardware Asset Management) certifies the ability to implement ServiceNow Hardware Asset Management: ITAM fundamentals and the hardware lifecycle, data integrity and sources, practical asset management, operational integration and financial management. It requires the CIS-Data Foundations (CMDB and CSDM) certification as a prerequisite. ServiceNow recommends the Hardware Asset Management (HAM) Fundamentals course.

Questions before you buy

How quickly do I receive it?

Your PDF is prepared and sent to your email address after checkout, and you get a confirmation as soon as it is on its way.

Are updates included?

Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.

What if I fail the exam?

We refund the pack, or swap it for any other pack if you would rather keep studying. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.

What is your pass rate?

99% of customers who prepare with a CertStash pack pass. If you do not, we refund the pack, or swap it for another pack.

Can I share it with colleagues?

Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.

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