356 practice questions for PeopleCert ITIL Foundation (Version 4), with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 356 questions mapped to the ITIL v4 Foundation exam objectives
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
The ITIL v4 Foundation costs US$690 per attempt. This pack is US$39, paid once, and refunded if you fail.
Try 10 questions free before you buy.
Last updated September 2026 · 356 questions
What makes the ITIL 4 Foundation hard
At US$690 per attempt for a 40 question, closed book exam, there is little room for a wasted sitting. ITIL v4 replaced v3 as the industry standard for IT service management with a complete rethink of the framework, moving away from rigid processes toward the Service Value System, flexible practices and value co-creation with stakeholders.
ITIL 5 launched on 12 February 2026, and ITIL 4 continues to run alongside it. PeopleCert has not retired v4, so it remains a live exam and a live credential. Anyone who already holds ITIL 4 Foundation does not have to re-sit Foundation to move into higher level Version 5 modules, since a Foundation Bridge exam exists as a direct upgrade path. Sitting v5 instead only makes sense for candidates who specifically want the newer syllabus.
The exam is 40 questions in 60 minutes with a 65% pass mark, and it does not test whether the material was read, it tests whether ITIL concepts can be applied to unfamiliar scenarios. This pack has 356 practice questions covering the Service Value System, the Four Dimensions, the guiding principles, and the ITIL management practices.
About the exam
ITIL Foundation (Version 4) is PeopleCert’s entry-level certification for IT service management. It validates an understanding of how organisations create value through IT-enabled services using the Service Value System, and it is the prerequisite for all advanced ITIL v4 certifications. It remains available alongside ITIL 5, which launched 12 February 2026, and is delivered online through PeopleCert, closed book.
Exam domains
- Key ITIL terms and definitions
- The Four Dimensions of Service Management
- The ITIL Guiding Principles
- The Service Value System and Service Value Chain
- ITIL management practices
- Continual improvement
40 questions, 60 minutes, closed book, pass mark 65% (26 of 40), no negative marking, available online proctored via PeopleCert.
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