91 practice questions for ITIL 4 Specialist: Create, Deliver and Support, with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 91 questions mapped to the Create, Deliver and Support exam objectives
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
Fail the exam and the retake bundle costs US$865. This pack is US$39, paid once, and refunded if you fail.
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Last updated September 2026 · 91 questions
What makes the Create, Deliver and Support hard
Create, Deliver and Support is where ITIL stops being definitions and starts being judgement. Foundation asks what a practice is; this module asks which practice belongs at a given point in a value stream, a much harder question under time pressure. A scenario might describe a broken handoff between development and support, with four options that are all real ITIL practices that could plausibly apply: incident against problem, change enablement against release management against deployment management, service desk against monitoring and event management. Knowing the definitions does not help, because all four definitions fit.
The other half of the difficulty is that the module is built around ways of working ITIL 4 imported from elsewhere: value stream mapping, shift left, swarming, agile and DevOps team structures, and sourcing and service integration models. These are not ITIL vocabulary, so candidates who study only the ITIL glossary walk into them cold.
The exam is closed book, 40 questions in 90 minutes, with a 70% pass mark (28 of 40). ITIL 4 Foundation, or any ITIL v3 certification, is required before sitting it, along with accredited training or the official eLearning. This pack has 91 practice questions mapped to the published exam objectives.
About the exam
ITIL 4 Specialist: Create, Deliver and Support covers the core service management activities and extends ITIL 4 across the creation, delivery and support of IT-enabled products and services. It is one of the modules on the route to ITIL 4 Managing Professional and, combined with five individual practice modules or the bundled practice module, to ITIL 4 Practice Manager.
Exam domains
- Planning and building a service value stream to create, deliver and support services
- Designing and developing services that meet customer needs and business objectives
- Service transition and operation activities that deliver and sustain service quality
- Selecting and applying the right ITIL practices within Agile and DevOps teams, including incident, problem, change enablement, release, deployment, service desk and monitoring and event management
- Team culture, collaboration between development, operations and support, and shift left
- Sourcing models, service integration, and the tools that support the value stream
- Metrics, feedback and analytics for service performance and continual improvement
40 multiple-choice questions, 90 minutes, closed book, pass mark 70% (28 of 40). The prerequisite is ITIL 4 Foundation, any ITIL v3 certification, or the ITIL 4 Managing Professional certificate, plus accredited training or ITIL official eLearning before sitting the exam. PeopleCert lists the retake exam bundle at US$865 and the eLearning packages at US$1,338 and US$1,647. Certification renews every three years with 60 CPD points.
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