178 practice questions for Cisco 820-605 DTCSM v2.0, the Cisco Customer Success Manager certification exam, with full explanations.
Every question comes with the correct answer, the reasoning behind it, and a note on why each wrong option is wrong. Work through it once with the answers, then again with the questions-only copy under exam conditions.
- 178 questions across all five CSM domains
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
A failed 820-605 attempt costs another US$250. This pack is US$39, paid once, and refunded if you fail.
Try 10 questions free before you buy.
Last updated September 2026 · 178 questions
What makes the CSM hard
820-605 is the odd one in Cisco’s catalogue: no configuration, no protocols, no CLI. It is a business exam about running the customer lifecycle for subscription and software products, and Cisco partners sit it because it is required for certain partner specialisations. Engineers who wander in expecting a technical exam get surprised by questions about churn, ATR and RACI charts.
Success Plan Creation and Barrier Management are 25% each. Success plans cover identifying the product and stakeholders, validating desired business outcomes, and reading a customer health score across usage, quality, sentiment and financials. Barrier management is the diagnostic half: business, operational, technical and cultural barriers, and the actions that shorten time to value when an implementation stalls. Customer Success Management at 20% covers onboarding, deployment planning, and the Quarterly Success Review. The industry domain covers the customer lifecycle, licensing models, and leading and lagging indicators. Expand and Renewal covers expansion types and renewal risk analysis.
About the exam
820-605 (Cisco Customer Success Manager v2.0, CSM) earns the Cisco Customer Success Manager certification. It covers the customer success industry and metrics, success plan creation, barrier management, ongoing customer success management including onboarding and Quarterly Success Reviews, and expand opportunities and renewal. No prerequisites; Cisco recommends the Cisco Customer Success Manager (DTCSM) course.
Exam domains
- Customer Success Industry: 15%
- Success Plan Creation: 25%
- Barrier Management: 25%
- Customer Success Management: 20%
- Expand Opportunities and Renewal: 15%
90 minutes, US$250 per attempt, Pearson VUE test centre or online, certification valid for three years. Cisco does not publish a fixed passing score.
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