Frequently asked questions
What you get, delivery, updates, payment and refunds. Anything else, email support@certstash.com.
How do I get my pack?
Straight away. The download links are emailed to you the moment your payment goes through, and they are also on your order page. Free updates for life.
What do I get?
Every pack comes as 2 PDFs: one with every answer explained, and a questions-only copy for timed practice. Products are delivered instantly as digital downloads, and every pack includes free updates for life.
How often are the questions updated?
Question sets are updated once a month. The date of the latest update is shown on every exam page.
Will I receive updates after purchasing?
Yes. All PDF purchases include lifetime updates. Updated versions are emailed automatically to the email address used during checkout.
What if an answer looks wrong?
We correct mistakes as we find them, and the monthly update sends those fixes to you. No question bank this size is ever completely flawless, so if something still looks off to you, check it against the vendor's own documentation and send it to support@certstash.com. We reply to every message, and the fix ships in the next update, free, for life.
Are your materials enough to pass the exam?
Most candidates use them as their main practice source. If you study with them and still fail, we refund you in full.
What happens if I fail my exam?
You get your money back. Sit the exam 7 to 30 days after buying, then email support@certstash.com within 7 days of the exam with your order number and a copy of your official score report showing the fail. Full terms are in the refund policy.
Do you have discount codes?
Yes, when you buy more than one exam pack. For 2 packs, use code BUY2 for 15% off. For 3 or more packs, use code BUY3 for 20% off. Enter the code in the discount box at checkout.
What payment methods do you accept?
Visa, Mastercard and other cards, Apple Pay, Google Pay and PayPal.
Do you offer shipping?
No. All products are digital downloads. There is no physical shipping.
I did not receive my order after payment.
Contact support@certstash.com with your order number and payment confirmation details.
Can you provide a question set for a specific exam?
Email support@certstash.com with the exact exam name and code. Requests are reviewed based on demand and feasibility.
Is CertStash legit?
CertStash is an independent online store that sells practice question packs for IT certification exams. Each pack is a PDF download with every question, the correct answer and an explanation, plus a questions-only PDF for timed practice. Every exam has free practice questions, so you can check the questions before you pay. CertStash is not affiliated with any certification body. Read customer reviews.
How do I contact CertStash?
Email support@certstash.com. We also post free practice question videos on our YouTube channel.
