Genesys GC-GCP Cloud CX Professional Certification Exam Practice Questions
US$39
Every question with the correct answer and why the other options are wrong.
Card, Apple Pay, Google Pay or PayPal. Your PDF is prepared and emailed to you after checkout, usually within a few hours.
Three of the 224 questions in this pack
Question 1
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud?
Show answer and explanation
Correct answer: D. Roles
In Genesys Cloud, a role is a named collection of permissions, and each permission grants the right to view, add, edit or delete a specific kind of object or to use a feature. Administrators assign roles to users, so a user's access is the combined set of permissions in the roles they hold. Building roles around job functions such as agent, supervisor or administrator ensures that every person has the rights needed for their work and nothing more.
Why the other options are wrong
- A. Workgroups are not the Genesys Cloud object that grants rights and permissions to users.
- B. Rooms are collaboration spaces for group chat and do not grant permissions.
- C. Groups organize people for collaboration, call routing and directory purposes rather than defining their permissions.
Question 2
Genesys Cloud supports embedded clients for Salesforce and Zendesk.
Show answer and explanation
Correct answer: A. True
Genesys Cloud provides embedded clients for both Salesforce and Zendesk. Genesys Cloud for Salesforce and Genesys Cloud for Zendesk place a Genesys Cloud client inside the CRM interface, so agents can handle calls and other interactions, see interaction details and log activity without leaving the CRM they already work in. The integrations are installed and configured by an administrator in each CRM and in Genesys Cloud.
Why the other options are wrong
- B. Genesys Cloud does offer embedded clients for both Salesforce and Zendesk.
Question 3
What is the distinguishing feature between queues and groups?
Show answer and explanation
Correct answer: C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
Groups in Genesys Cloud collect users for collaboration and simple call distribution, such as ringing members of a group. Queues are the ACD objects of the contact center: they hold agents as members and apply evaluation and routing methods, so interactions can be distributed by skills, languages, proficiency and methods such as bullseye routing. That support for advanced ACD scenarios like skill-based routing is what distinguishes queues from groups.
Why the other options are wrong
- A. Groups also have users as members, so membership does not distinguish the two.
- B. Groups do not provide the ACD capabilities that queues provide.
- D. Architect flows can also transfer interactions to groups, so this is not the distinguishing feature.
How much of the Genesys GC-GCP Cloud CX Professional Certification bank is free?
224 questions in the bankEach step includes the one before, so buying only adds new questions.
- You are here10questionsFree sampleThree on this page, all ten as a PDF.Download the sample
- 2612% of the bankPractice pageFree on the site, every answer explained.Go to the practice page
- 10346% of the bankHalf PackFree by email, as one PDF, every answer explained.Get the Half Pack
- 224100%, the whole bankFull pack, US$39Plus the questions-only PDF, monthly updates, refund if you fail.Get the full pack
What’s in the Genesys GC-GCP Cloud CX Professional Certification pack
- 224 questions mapped to the GC-GCP exam objectives
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Delivered by email shortly after checkout
- Free monthly updates
- Pass or your money back
Check Genesys for the current exam price. This pack is US$39, paid once, and refunded if you fail.
What makes the GC-GCP hard
One exam, three preparation tracks. Genesys recommends courses in implementation, contact center administration, and reporting and analytics for GC-GCP, so a gap in any one of them shows up in your score.
Questions test the Genesys Cloud CX interface, how its components are configured, and reporting metrics and data handling. Implementers tend to be weakest on reporting views and metric definitions, and supervisors on routing and architecture configuration.
About the exam
The Genesys Cloud: Professional Certification (GC-GCP) is earned with a single exam. Genesys recommends preparation courses in implementation, contact center administration, and reporting and analytics. Genesys certification exams are delivered in English, with durations from 90 to 120 minutes.
Exam topic areas
- Implementation
- Contact Center Administration
- Reporting and Analytics
Questions before you buy
How quickly do I receive it?
Your PDF is prepared and sent to your email address after checkout, and you get a confirmation as soon as it is on its way.
Are updates included?
Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.
What if I fail the exam?
We refund the pack, or swap it for any other pack if you would rather keep studying. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.
What is your pass rate?
99% of customers who prepare with a CertStash pack pass. If you do not, we refund the pack, or swap it for another pack.
Can I share it with colleagues?
Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.