Free Salesforce Experience Cloud Consultant practice questions

Question 1

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.

Where should BC look for potential Lightning Bolt solutions?

1. Salesforce Connect
2. Salesforce AppExchange
3. Salesforce Accelerator Directory
4. Salesforce Accelerator Catalog

Question 2

Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales.

Which user license should the Experience Cloud consultant recommend?

1. Partner Community Plus
2. Commerce Portal
3. Partner Community
4. Platform Portal

Question 3

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal.

When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

1. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
2. The Record Detail component will only show record details for the Case object.
3. The Record Detail component populates the recordID associated with the object for the page template, so this component will only work on the Home page template.
4. The Record Detail component is a custom component and was not configured correctly.

Question 4

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

1. Content Delivery Network (CDN)
2. Guest user and public access settings
3. Public Site Connect
4. Document Library Model (DLM)

Question 5

Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large.

These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

1. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
2. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
3. Extend the Standard Role Hierarchy setting departments as child accounts.
4. Enable the External Account Hierarchy setting departments as child accounts.

Question 6

Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).

Which statement is true about using CDN with Experience Cloud?

1. CDN can help consistency by attaching content timestamps as key-value pairs to both static and dynamic content.
2. CDN can help availability by allowing remote cloning for dynamic resources.
3. CDN can help reliability by allowing local cloning for static resources.
4. CDN can help performance by caching public resources.

Question 7

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.

During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

1. The Community manager for Europe does not have System Administrator privileges.
2. The preconfigured Insights reports need to be modified to meet GDPR requirements.
3. The Experience Cloud site for Europe has more than a million users.
4. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

Question 8

Which three permissions are included for a delegated administrator? (Choose three.)

1. Manage permissions sets for external users on their account.
2. Add external users to multiple accounts.
3. Generate new passwords for external users.
4. Manage object access for external users.
5. Create and edit external user records.

Question 9

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals.

In which two ways can UMS accomplish this? (Choose two.)

1. Assign external users Super User access on records and create a digital experience for those users.
2. Add external users directly to approval queues and create a digital experience for those users.
3. Assign external users as approvers on records and create a digital experience for those users.
4. Assign external users as the co-owners on records and create a digital experience for those users.

Question 10

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

1. Manually share cases.
2. Create a Sharing Set for the Account.
3. Move users who need case access to a higher level in the Role Hierarchy.
4. Configure an External Account Hierarchy.