Microsoft MS-721 Exam Practice Questions
US$39
Every question with the correct answer and why the other options are wrong.
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I’ve gotta say: this is the best investment I've made in my prep. I was able to study on my lunch breaks thanks to the PDF format and passed the MS-721 in just under two weeks of studying. The accuracy is just incredible.
Three of the 300 questions in this pack
Question 1
The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, D. call queues; auto attendants
A Call queue distributes incoming calls to a group of agents, which meets the requirement to route a call to multiple users in the sales department. An Auto attendant uses business hours and after-hours call flows, so calls that arrive outside business hours can be routed differently, for example to voicemail or another destination. Together, the Auto attendant answers the call and applies the time-based routing, and during business hours it passes callers to the Call queue that rings the sales users.
Why the other options are wrong
- B. Calling policies control calling features available to users, such as forwarding and simultaneous ringing, and do not route calls to a group based on time of day.
- C. Voice routing policies select PSTN usages and SBCs for outbound Direct Routing calls and do not distribute inbound calls to users.
- E. Caller ID policies control how caller ID is presented and do not route calls.
Question 2
You have a Microsoft Teams Phone deployment that contains two users named User1 and User2.
User1 will be on leave for two weeks.
You need to redirect all calls to the phone number of User1 to the phone number of User2. The solution must minimize administrative effort.
What should you modify for User1?
Show answer and explanation
Correct answer: C. the call delegation settings
Call delegation lets a user add another user as a delegate who can receive and make calls on the user's behalf. Configuring User2 as a delegate in the call delegation settings of User1 lets calls to the number of User1 reach User2 while User1 is on leave. It is a single change to the settings of User1 that is easy to reverse when User1 returns, so it meets the requirement to minimize administrative effort without changing any phone number assignments.
Why the other options are wrong
- A. Voicemail transfer target settings apply only after a call reaches voicemail and do not send live calls to User2.
- B. Call delay and order settings control how group call pickup members are notified and do not redirect all calls of User1.
- D. The phone number type describes how a number is used in the tenant and changing it does not redirect calls to another user.
Question 3
You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, B, D. From the Microsoft Teams admin center, configure a new caller ID policy; Set Calling Party Name to the organization name; Set Replace the caller ID with to Resource account.
Because other users must not be affected, a new caller ID policy is created and assigned only to the Customer Service agents instead of changing the global policy. Setting Replace the caller ID with to Resource account lets the policy send the phone number assigned to the Customer Service resource account as the outbound caller ID. The Calling Party Name setting sends the calling party name on outbound PSTN calls, so setting it to the organization name, Contoso, makes Contoso appear as the outbound calling name. Together these three settings meet both requirements for the agents only.
Why the other options are wrong
- C. Modifying the global (Org-wide default) policy would change caller ID for every user who has no custom policy, which affects other users.
- E. Override the caller ID policy lets users choose to hide their caller ID, which can cause calls to show as Anonymous and does not set the name or number.
10 reviews for Microsoft MS-721 Exam Practice Questions
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How much of the Microsoft MS-721 bank is free?
300 questions in the bankEach step includes the one before, so buying only adds new questions.
- You are here10questionsFree sampleThree on this page, all ten as a PDF.Download the sample
- 7525% of the bankPractice pageFree on the site, every answer explained.Go to the practice page
- 150the first half of the packHalf PackFree by email, as one PDF, every answer explained.Get the Half Pack
- 300100%, the whole bankFull pack, US$39Plus the questions-only PDF, monthly updates, refund if you fail.Get the full pack
What’s in the Microsoft MS-721 pack
- 300 questions mapped to the MS-721 exam objectives
- Answers and explanations for every question, including the wrong options
- A questions-only PDF for timed practice runs
- Instant delivery by email the moment you check out
- Free monthly updates for as long as the exam is live
- Pass or your money back
An MS-721 attempt costs US$165 in the US. This pack is US$39, paid once.
What makes the MS-721 hard
MS-721 is the deep-voice sibling of MS-700: where the Teams admin exam touches telephony, this one lives in it, and telephony is where generalist M365 admins run out of road.
The bank is dominated by voice engineering decisions: Direct Routing SBC configuration and certificate requirements, Calling Plans versus Operator Connect trade-offs, dial plans and normalisation rules, emergency calling with dynamic locations, and auto attendant and call queue design. Then the rooms layer: Teams Rooms deployment, device management, and the meeting-quality troubleshooting workflow through CQD.
Teams Phone alone is 30 to 35% of the exam, the single heaviest domain, with planning and design another 20 to 25%. It is a smaller candidate pool than MS-700, but a far more specialised one, with prep material to match.
About the exam
MS-721 certifies planning and managing Teams collaboration communications: Teams Phone with Direct Routing, Operator Connect and Calling Plans, meeting rooms and devices, and voice troubleshooting. Skills measured as of 28 April 2026. Renews annually via a free online assessment.
Questions before you buy
How quickly do I receive it?
Straight away. The full PDF and a questions-only copy are emailed to you the moment your payment goes through, and the same links are on your order page.
Are updates included?
Yes. The pack is updated every month for as long as the exam is live, and updates are free for everyone who has bought it.
What if I fail the exam?
We refund the pack, or swap it for any other pack if you would rather keep studying. Sit the exam 7 to 30 days after buying, then send your official score report within 7 days of the exam date, as set out in the refund policy.
What is your pass rate?
99% of customers who prepare with a CertStash pack pass. If you do not, we refund the pack, or swap it for another pack.
Can I share it with colleagues?
Each purchase is licensed to one person. For a team, school or training organisation, email support@certstash.com for a licence that fits.
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Cillian Russell –
I’ve gotta say: this is the best investment I've made in my prep. I was able to study on my lunch breaks thanks to the PDF format and passed the MS-721 in just under two weeks of studying. The accuracy is just incredible.
Frank Sandoval –
Two words: Absolutely brilliant. Passed the MS-721 with confidence. The questions felt so familiar thanks to this guide. I’m really impressed!
Robert Cooper –
I failed the MS-721 once before using other materials. A colleague recommended Certstash, and what a difference! The format of the practice questions is identical to the real exam. Passed with a score of 880. Thank you!
Michael Cole –
Wow! I literally just walked out of the testing center. Passed the MS-721 on my first try. These dumps are the real deal. If you're on the fence, just get them. You won't regret it.
Everett Lloyd –
Legit dumps! Cleared the MS-721 exam without any issues. The tough concepts around Teams Rooms and devices were explained so well. Good luck to everyone else!
Jonathan Rossi –
Passed with a pretty good score! My score was 920. The material is concise and gets straight to the point, which is precisely what I needed. No irrelevant topics, just the essential domains needed to pass.
Debra Torres –
Finally got my certification! The MS-721 exam was tough, but these practice questions were a lifesaver. The content is up-to-date and super relevant. Highly recommended for anyone preparing.
Carmon Hill –
English is not my first language, so I was really worried. But the questions were very clear and easy to understand. I passed MS-721 today. Very happy with this purchase.
Kevin Torres –
I was really struggling with the collaboration and platform management topics for the MS-721. The detailed explanations in these dumps made all the difference. Cleared it yesterday. Couldn't have done it without this material.
Nathan Gray –
Passed my MS-721