35 free Salesforce Experience Cloud Consultant practice questions from the CertStash pack of 140, each with the correct answer and a full explanation. The rule is the same for every exam: ten free on the product page, 35 free here, all 140 in the pack, and each step includes the one before it.
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Question 1
Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event. Where should BC look for potential Lightning Bolt solutions?
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Correct answer: B. Salesforce AppExchange
Lightning Bolt solutions are pre-built, industry-specific packages designed to accelerate digital transformation. These are found on the Salesforce AppExchange, which is the official marketplace for Salesforce applications, components, and solutions. Salesforce Connect is for data integration, while the Accelerator Directory and Catalog are not standard Salesforce repositories for Lightning Bolt solutions.
Why the other options are wrong
- A. Salesforce Connect is used for integrating external data sources, not for discovering Lightning Bolt solutions.
- C. Salesforce Accelerator Directory does not exist as a standard resource for Lightning Bolt solutions.
- D. Salesforce Accelerator Catalog is not the primary location for Lightning Bolt solution discovery.
Question 2
Universal Containers (UC) works with a large retailer network. UC wants these retailers to start registering deals and work with UC to convert them into sales. Which user license should the Experience Cloud consultant recommend?
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Correct answer: C. Partner Community
For a partner network that needs to register deals and collaborate on sales conversions, the Partner Community license is the appropriate choice. It provides deal registration and opportunity collaboration capabilities for partner organizations. Partner Community Plus is more expensive and designed for advanced partner portal scenarios. Commerce Portal and Platform Portal serve different use cases.
Why the other options are wrong
- A. Partner Community Plus is a higher-tier license with more features than needed for basic deal registration.
- B. Commerce Portal is designed for e-commerce scenarios, not partner deal collaboration.
- D. Platform Portal is not the appropriate license type for partner community scenarios.
Question 3
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results. What is causing this issue?
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Correct answer: A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
The Record Detail component is designed to display details for a single record type associated with the page template's object context. It automatically populates the recordID based on the page template's primary object, so it cannot simultaneously display unrelated objects like Account, Case, and Opportunity on the same page. This component works on any template, not just Home, and is a standard component that works as designed.
Why the other options are wrong
- B. The Record Detail component is not limited to only the Case object; it adapts to the page template's object context.
- C. The Record Detail component works on various page templates, not exclusively on the Home page template.
- D. The Record Detail component is a standard Salesforce component, not a custom component, and the issue is not about configuration.
Question 4
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site. Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)
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Correct answer: B, D. Guest user and public access settings; Document Library Model (DLM)
For a do-it-yourself community site with content articles, blogs, FAQs, and user Q&A functionality, Guest user and public access settings enable public visibility without requiring login, while the Document Library Model provides organized content storage and retrieval. CDN improves performance but is not essential for basic content delivery, and Public Site Connect is not a standard Experience Cloud feature.
Why the other options are wrong
- A. Content Delivery Network (CDN) improves performance but is not a core feature focus for building out a DIY knowledge base site.
- C. Public Site Connect is not a recognized Experience Cloud feature for this use case.
Question 5
Northern Trail Outfitters (NTO) is considering how to manage its accounts for the B2B portion of its business. NTO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses. How should NTO manage its accounts in its Partner Community?
Show answer and explanation
Correct answer: D. Enable the External Account Hierarchy setting departments as child accounts.
The External Account Hierarchy feature in Experience Cloud allows partner communities to mirror parent-child account relationships, enabling users at parent account levels to view child account records and opportunities. This is the proper mechanism for managing the hierarchical account structure NTO requires, where departments are represented as child accounts and their opportunities need visibility at the parent level. This works regardless of whether the org uses person accounts elsewhere.
Why the other options are wrong
- A. Person accounts in the B2C portion do not prevent using the External Account Hierarchy in the Partner Community for B2B accounts.
- B. Business Accounts with Sharing Sets is not the appropriate feature for managing hierarchical account access in this scenario.
- C. The Standard Role Hierarchy is for internal Salesforce users, not for external Partner Community access management.
Question 6
Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN). Which statement is true about using CDN with Experience Cloud?
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Correct answer: D. CDN can help performance by caching public resources.
Content Delivery Network (CDN) improves Experience Cloud site performance by caching publicly accessible static resources across geographically distributed servers, reducing load times and latency for users worldwide. This is the primary benefit of CDN integration with Experience Cloud, enabling faster content delivery.
Why the other options are wrong
- A. CDN does not add timestamps as key-value pairs; this is not how CDN improves consistency.
- B. CDN does not perform remote cloning for dynamic resources; it primarily handles static content caching.
- C. While CDN does help with static resources, the mechanism is caching for performance, not local cloning for reliability.
Question 7
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site. What is the reason for this issue?
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Correct answer: D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
The preconfigured Insights reports in the Salesforce Communities Management package require Chatter to be enabled on the Experience Cloud site to function properly. If Chatter is not enabled, the Insights reports cannot be used, as they rely on Chatter activity data to generate adoption and engagement metrics.
Why the other options are wrong
- A. System Administrator privileges are not the barrier; the issue is with site configuration, not user permissions.
- B. GDPR compliance would not prevent the use of preconfigured reports; modifications might be needed for data handling but not for basic functionality.
- C. Site size or user count does not prevent the use of preconfigured Insights reports.
Question 8
Which three permissions are included for a delegated administrator? (Choose three.)
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Correct answer: A, C, E. Manage permissions sets for external users on their account; Generate new passwords for external users; Create and edit external user records.
Delegated administrators have permissions to manage permissions sets for external users on their assigned accounts, generate new passwords for external users, and create and edit external user records. These permissions allow account managers to administer their account's external users without requiring full System Administrator access.
Why the other options are wrong
- B. Delegated administrators cannot add external users to multiple accounts; they are restricted to their assigned account.
- D. Managing object access for external users is not included in delegated administrator permissions; this requires System Administrator access.
Question 9
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? (Choose two.)
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Correct answer: B, D. Custom list views for custom objects are included as dependencies; Custom list views for standard objects are not included as dependencies.
When packaging an Experience Cloud community, custom list views for custom objects are included as dependencies and will be packaged along with the objects themselves, ensuring they are available in the destination org. However, custom list views for standard objects are not included as dependencies in packages, requiring separate consideration for migration or manual recreation in the target environment.
Why the other options are wrong
- A. Custom list views for custom objects are actually included as dependencies.
- C. Custom list views for standard objects are not included as dependencies.
Question 10
Universal Containers (UC) works with regional partners to sell localized products. UC is actively accepting new partner applications in certain regions. Partners can only apply using UC’s referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public. What should the Experience Cloud consultant recommend?
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Correct answer: C. Create an authenticated digital experience for partners and allow them to refer other partners in their region.
Creating an authenticated digital experience for partners provides the necessary security to protect the existing partner list from public view while allowing partners to securely refer other prospects within their region. Authentication ensures that only authorized partners can access the referral functionality, and the forms can properly handle sensitive information through a controlled environment rather than public access.
Why the other options are wrong
- A. A public site would expose the existing partner list, violating the requirement to keep it confidential.
- B. A public site with an application form would reveal existing partners and fails to protect the list from general public access.
- D. Creating an internal app for the business development team does not meet the requirement of allowing partners themselves to refer other partners.
Question 11
Ursa Major Solar (UMS) is building a portal for its premium B2B customers. Customers will be able to access their account information, open cases, download NDAs, and create dashboards. Which user license allows UMS to meet these requirements?
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Correct answer: C. Platform Portal
The Platform Portal license is designed for premium B2B customer portals and provides the functionality needed for account information access, case management, file downloads, and dashboard creation without requiring full Salesforce licenses.
Why the other options are wrong
- A. Commerce Portal is specifically for e-commerce and storefront experiences, not account management and case handling.
- B. Channel Account licenses are for partner channel management, not customer portal access.
- D. Customer Community licenses are more limited and better suited for basic self-service, not the full feature set required here.
Question 12
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
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Correct answer: B. 1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correct role/profile. 5) Save.
The correct sequence for creating a partner user from an enabled partner account is: 1) View the partner account contact, 2) Select Manage External User, 3) Select Enable Partner User (not Enable Partner Account), 4) Edit the user record to assign the correct role and profile, 5) Save. The terminology is critical, the button is labeled "Enable Partner User" not "Enable Partner Account," and the process must start from the contact record using the Manage External User action.
Why the other options are wrong
- A. Uses incorrect terminology 'Enable Partner Account' instead of 'Enable Partner User'.
- C. Attempts to edit the user record before it exists, which is sequentially impossible.
- D. While it uses the correct 'Enable Partner User' terminology, it incorrectly sequences editing before viewing the contact and managing the external user.
Question 13
What are two ways a question can be escalated to a case? (Choose two.)
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Correct answer: A, C. Manually by a moderator selecting “Escalate to Case” in the feed; Automatically via Process Builder by meeting specified criteria
Questions can be escalated to cases in two ways: manually by a moderator who selects 'Escalate to Case' directly in the feed, and automatically via Case Assignment Rules that trigger when specified conditions are met. Process Builder is older technology and has been superseded by Flows for automation, making automatic escalation through Process Builder no longer a supported method. User comments of 'Escalate' are not a recognized system mechanism for escalation.
Why the other options are wrong
- B. Case Assignment Rules handle case assignment and routing, not escalation of questions to cases.
- D. Comment text like 'Escalate' is not processed as a system command for escalation.
Question 14
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which three ways can NTO decrease its call volume using an Experience Cloud site? (Choose three.)
Show answer and explanation
Correct answer: A, B, C. Enable Chatter Questions to encourage peer-to-peer self-service; Create an FAQ Knowledge article; Deploy a chatbot to address common questions.
To reduce call volume for repeatable issues, NTO can implement three standard out-of-the-box Experience Cloud features: enabling Chatter Questions to facilitate peer-to-peer support where customers help each other, creating FAQ Knowledge articles that provide searchable answers to common questions, and deploying a chatbot to handle frequent inquiries automatically. These three methods address common issues without requiring agent intervention.
Why the other options are wrong
- D. An announcements-only group limits moderators to one-way communication and does not enable the interactive self-service resolution needed to reduce call volume.
- E. A rich text component on the home page is static and does not scale to address the dynamic nature of repeatable support issues; Knowledge articles with search functionality are more effective.
Question 15
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance. In what two ways can Salesforce PRM help DF accelerate channel sales? (Choose two.)
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Correct answer: B, D. By automating quoting with Salesforce CPQ; By automating partner lead routing
Salesforce PRM accelerates channel sales by automating partner lead routing, which ensures leads are directed to the appropriate partners efficiently. It also integrates with Salesforce CPQ to automate the quoting process, enabling partners to generate accurate quotes quickly and improving the sales cycle. These two capabilities directly enhance channel partner productivity and sales velocity.
Why the other options are wrong
- A. While entitlement management is part of PRM, it is not typically automated in the way described; entitlements are usually configured and managed based on partner tier and agreements.
- C. Partner tiering is established through configuration and manual assignment based on performance metrics and contracts, not automated within PRM's standard functionality.
Question 16
Universal Containers (UC) is looking to create a site that supports channel sales, lead distribution, and deal registration. Which template should UC select?
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Correct answer: B. Partner Central
Partner Central is the template specifically designed for channel partner ecosystems and includes built-in functionality for channel sales, lead distribution, and deal registration. This template provides the pre-configured features and layout necessary for managing partner relationships, distributing opportunities and leads, and tracking partner deals.
Why the other options are wrong
- A. Customer Account Portal is designed for customer self-service, not for partner channel management and deal registration.
- C. Help Center is focused on knowledge management and support content, not partner channel operations.
- D. Build Your Own requires custom configuration and lacks the pre-built partner channel features needed for this use case.
Question 17
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Experience Cloud site templates. Which tool should the Experience Cloud consultant recommend to make these changes?
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Correct answer: A. ExperienceBundle
ExperienceBundle is the tool used to manage branding elements across Experience Cloud sites, including brand colors, logos, and other design assets. It allows administrators to update brand elements consistently across all sites built with Experience Cloud templates.
Why the other options are wrong
- B. Lightning Builder is used for building Lightning pages and components, not for managing site-wide branding.
- C. Experience Cloud Script Master is not a real Salesforce tool for managing branding.
- D. Site Builder is used for building individual site pages, not for managing organization-wide brand settings across sites.
Question 18
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object. Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)
Show answer and explanation
Correct answer: A, D, E. When possible, one should create and assign queues as owners of records created by guest users; Any active user in an org can be assigned as the default owner of records created by guest users; Setting the default owner for records created by guests is an option in Experience Cloud sites.
When guest users create records on Experience Cloud sites, organizations can assign queues as default owners of those records, making queue ownership a viable option. Any active user in the organization can be designated as the default owner for records created by guest users. Experience Cloud sites provide configuration options to set the default owner for records created by guests. The default owner does not require Read/Write access to view records created by guest users; Read-only access is sufficient. Queues are a supported and recommended approach for managing guest-created records.
Why the other options are wrong
- B. Queues can be assigned as owners of records created by guest users, making this statement incorrect.
- C. The default owner must have at least Read access to view records created by guest users, though Write access is not always required.
Question 19
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce CMS via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
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Correct answer: A. Content Management in Workspaces
CMS Collections must be created in Content Management within Workspaces before they can be configured in the CMS Collection component in Experience Builder. This is where content managers organize and structure the articles that will be displayed in the portal.
Why the other options are wrong
- B. Branding Sets control visual styling and theming, not content organization.
- C. Administration in Workspaces handles user permissions and workspace settings, not content collection creation.
- D. Community Settings configure community-level features but not where CMS collections are created.
Question 20
Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates. What should be done to resolve the issue?
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Correct answer: A. Retail managers need to be given Super User access.
Super User Access is the Experience Cloud feature that lets partner or customer users see records owned by other users in their account and by subordinates in the role hierarchy. Granting it to retail managers lets them see their peers' and subordinates' records. It is designed for exactly this external site scenario.
Why the other options are wrong
- B. A sharing rule is a broader org-wide mechanism and is not the purpose-built way to give external managers access to peer and subordinate records.
- C. Moving external users into an executive role is not how external role hierarchies work and would not reflect their position.
- D. Sharing sets give customer community users access based on account or contact matching, not access to peers' and subordinates' records.
Question 21
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site. CK wants to use the Just-in-Time Provisioning feature for Experience Cloud. Which value is required in the user type?
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Correct answer: C. Federation ID
The Federation ID is the required value in the user type field for Just-in-Time Provisioning with Experience Cloud. This identifier links the external SSO identity provider to the Salesforce user, enabling automatic user provisioning when users authenticate through the SSO provider.
Why the other options are wrong
- A. Entity ID is used to identify the SAML identity provider itself, not for user provisioning mapping.
- B. Standard is not a valid Federation ID value type for Just-in-Time Provisioning.
- D. Username alone is insufficient for Just-in-Time Provisioning; the Federation ID field specifically is required for mapping external identities.
Question 22
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers. Which limitation could cause a potential issue for UC?
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Correct answer: D. Customer Community Plus license does not allow access to custom objects.
Customer Community Plus licenses do not have access to custom objects by default. Since UC needs customers to register purchases stored in a custom object, this license limitation would prevent the intended functionality. The Customer Service template does support record pages for custom objects, does allow document downloads through components, and the user limit of 2 million is not a practical constraint for most organizations.
Why the other options are wrong
- A. Customer Service template does support custom object record pages through configuration.
- B. 2 million users per org is a generous limit that would not realistically constrain UC's operations.
- C. Document downloads are supported through available components in the Customer Service template.
Question 23
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record. What could be two reasons causing this issue? (Choose two.)
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Correct answer: A, D. The account record associated with the contact record is not enabled as a partner; The Salesforce Administrator is not assigned a role in Salesforce.
A partner user can only be created from a contact whose account has been enabled as a partner account. In addition, the user doing the enabling must have a role, because Salesforce builds the partner role hierarchy under the account owner's role. If either condition is missing, the Enable Partner User option fails.
Why the other options are wrong
- B. Community membership is not required for an administrator to create partner users.
- C. Delegated external user administration is for partner users managing other partner users, and a System Administrator does not need it.
Question 24
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience Cloud site?
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Correct answer: B. Create a pre-chat form to fill out before initiating Chat.
A pre-chat form is the standard feature in Salesforce Chat that captures customer information before the chat conversation begins. This allows agents to have relevant context immediately when they accept a chat, reducing the need to ask for information during the conversation. Pre-chat forms are configured directly in Chat settings.
Why the other options are wrong
- A. While flows can be used in some contexts, pre-chat forms are the purpose-built feature specifically designed for capturing information before Chat initiation.
- C. Deploying unique chats per topic does not solve the problem of capturing information upfront.
- D. Restricting Chat to authenticated users and using hidden fields is an overly complex workaround when pre-chat forms provide a straightforward solution.
Question 25
Ursa Major Sola is creating an employee experience portal. Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
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Correct answer: A. By using User criteria and selecting appropriate user fields on CRM objects
Using User criteria in audience targeting allows the Experience designer to select appropriate user fields from CRM objects such as Department and Role, enabling different pages to be displayed to different departments and roles within those departments. This approach leverages the user's profile data to dynamically control page visibility without requiring separate domains or manual IP configuration.
Why the other options are wrong
- B. Creating custom domains for each department is unnecessarily complex and does not scale well for role-based variations within departments.
- C. Profile criteria with the Service profile controls feature access permissions but does not provide the granular audience targeting needed for department and role-based page differentiation.
- D. Location and IP address criteria are not suitable for distinguishing between departments and roles, which are organizational attributes rather than physical locations.
Question 26
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK). UMS’s Implementation team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns. What are the two considerations for creating partner users and granting access? (Choose two.)
Show answer and explanation
Correct answer: B, C. Only business accounts can be created as partner users; Assign Customer Community Plus license to partner users.
Business accounts must be used to create partner users in Salesforce, as person accounts cannot be configured for partner portal access. Partner Community licenses are the appropriate license type for partner portal users, providing the necessary collaboration and portal functionality without access to opportunities, leads, and campaigns.
Why the other options are wrong
- A. Person accounts cannot be created as partner users; only business accounts support partner portal access.
- D. Customer Community Plus licenses are for customer community users, not partner portal users who require Partner Community licenses.
Question 27
Dreamscape Flowers needs to create a digital experience that meets the following requirements: It allows for collaboration between customer and partner users. Self-service for customer users is available. Partner users create or resolve cases for their customers and need to see case data on a dashboard. Partner users do not manage Leads, Opportunities, or Campaigns. Which license type should a Salesforce Admin use for these partner users?
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Correct answer: D. Customer Community Plus
Customer Community Plus licenses are designed for partner users who need to collaborate with customers, create and resolve cases, and view case data on dashboards. This license type provides partners with access to cases and accounts while restricting access to Leads, Opportunities, and Campaigns, which aligns perfectly with Dreamscape Flowers' requirements. Partner Community licenses are for external partners but without the self-service capabilities needed here, while Customer Community Plus combines partner collaboration with self-service features.
Why the other options are wrong
- A. Partner Community licenses do not include the self-service customer capabilities required.
- B. Customer Community licenses are for end customers only and do not provide partner case management features.
- C. Employee Community is for internal employees, not external partners.
Question 28
Which step denotes the completion of an Experience Cloud site setup?
Show answer and explanation
Correct answer: D. Activating the site
Activating the site is the final step that denotes the completion of an Experience Cloud site setup. While assigning profiles and roles to users and setting up SSO are important configuration steps, they occur before activation. Once a site is activated, it becomes live and accessible to its intended users, marking the conclusion of the setup process.
Why the other options are wrong
- A. Assigning profiles to users is a prerequisite step that occurs before site activation, not the completion step.
- B. Setting up SSO is an optional security configuration that may occur during setup but does not denote completion.
- C. Assigning roles to users is a configuration step performed before activation, not the final step.
Question 29
Ursa Major Solar (UMS) has seen exponential growth in recent years. The incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels. What should UMS consider to help the situation?
Show answer and explanation
Correct answer: A. Create a self-service community using Customer Service template.
Creating a self-service community using the Customer Service template directly addresses exponential call volume by enabling customers to find answers independently, reducing the support center workload. This template provides knowledge base integration, discussion forums, and self-service capabilities that allow customers to resolve common issues without agent intervention.
Why the other options are wrong
- B. Smart queue routers optimize agent workload distribution but do not reduce incoming call volume, they still require agents to handle calls.
- C. Chat Bot template addresses communication channel but does not provide the comprehensive self-service knowledge and community features needed for significant call reduction.
- D. Peer-to-peer forums lack the structured support framework and knowledge base integration necessary for addressing exponential support demand.
Question 30
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff and other researchers on their research work. Which user visibility setting needs to be enabled at a minimum?
Show answer and explanation
Correct answer: B. Portal User Visibility
Portal User Visibility must be enabled at minimum for independent researchers to collaborate in a digital experience. This setting controls whether portal and external users can see and interact with each other within the community, which is essential for a collaborative research environment where researchers need to engage with NTO staff and other researchers.
Why the other options are wrong
- A. Guest User Visibility applies to unauthenticated visitors, not required for authenticated researcher collaboration.
- C. Some visibility setting is required for the researchers to collaborate effectively.
- D. Site User Visibility would relate to internal NTO staff, not the external researcher collaboration requirement.
Question 31
Ursa Major Solar would like to make an external user a Site Moderator. What are two of the several moderation permissions available to assign an external user in order for them to be a Site Moderator? (Choose two.)
Show answer and explanation
Correct answer: B, D. Access Experience Management; Manage Experiences
To designate an external user as a Site Moderator, administrators assign moderation-related permissions. Access Experience Management and Manage Experiences are two of the key permissions that enable external users to moderate content, manage discussions, and oversee community interactions. These permissions allow moderators to perform their core responsibilities on the Experience Cloud site.
Why the other options are wrong
- A. Manage Setup is an administrative permission for system configuration and is not a moderation-specific permission.
- C. Access Sharing Sets controls data access and sharing configurations, not moderation capabilities.
Question 32
What are three best practices when configuring self-registration for an Experience Cloud site? (Choose three.)
Show answer and explanation
Correct answer: A, D, E. Use a restrictive default profile to begin with; Create a separate profile for your self-service site and your partner portal; Assign a cloned standard site profile as the default for self-registration.
Best practices include using a restrictive default profile initially to minimize unwanted access, assigning a cloned standard site profile as the default to maintain security while allowing customization, and creating separate profiles for different portal types to ensure proper access control and feature isolation between self-service and partner environments.
Why the other options are wrong
- B. Assigning the unmodified standard site profile directly is not a best practice; cloning allows for safer customization.
- C. Using the same profile across different portal types violates the principle of least privilege and doesn't allow for portal-specific requirements.
Question 33
The mission of No More Homelessness (NMH) is to help advocate end homelessness using its Experience Cloud site. NMH’s site manager wants to set up search engine optimization (SEO) to ensure NMH’s public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? (Choose two.)
Show answer and explanation
Correct answer: A, B. Check whether the Experience Cloud site is public and activated; Check whether a custom robots.txt file to control indexing has been created.
To implement SEO successfully for a public Experience Cloud site, the site manager must verify that the site is public and activated, which allows search engines to access it. Additionally, checking or creating a custom robots.txt file is a best practice to control which content search engines can index and how they should crawl the site. These two practices directly enable search engine visibility.
Why the other options are wrong
- C. SEO Institute approval with an end date is not a Salesforce requirement for implementing SEO on Experience Cloud sites.
- D. Manual sitemap refresh on a monthly schedule is not a required practice; sitemaps are typically auto-generated and refreshed by Salesforce.
Question 34
A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users. Which step is required in order to use standard profiles in a site?
Show answer and explanation
Correct answer: B. “Allow using standard external profiles for self-registration, user creation, and login” must be enabled.
To use standard profiles for external users in a site, the organization-level setting 'Allow using standard external profiles for self-registration, user creation, and login' must be enabled. This setting permits the use of standard profiles instead of requiring community-specific license types for external user access.
Why the other options are wrong
- A. Customer Community Plus Login Experience is a license type, not a prerequisite step for using standard profiles.
- C. The setting exists at the organization level, not at the individual profile level.
- D. A permission set is not required; the org-wide setting is what enables standard external profiles.
Question 35
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information. Which template should UC select when building its site?
Show answer and explanation
Correct answer: A. Customer Account Portal
The Customer Account Portal template is designed specifically for existing customers who need secure, authenticated access to account-specific information such as Contracts, billing details, and support resources. It provides the login requirement, personalized contract access, and self-service billing update capabilities that UC requires, making it the ideal template for this use case.
Why the other options are wrong
- B. Customer Service template is designed for broader support interactions and knowledge sharing but lacks the account-specific contract and billing features needed.
- C. Partner Central is intended for partner ecosystems and collaboration, not for customer account access and billing management.
- D. Help Center is a knowledge-only portal and does not provide object access capabilities for Contracts or billing information management.
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