75 free Microsoft MS-721 practice questions from the CertStash pack of 300, each with the correct answer and a full explanation. The rule is the same for every exam: ten free on the product page, 75 free here, all 300 in the pack, and each step includes the one before it.
Get all 300 questions (US$39) · Download the first 10 as a PDF
Question 1
The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, D. call queues; auto attendants
A Call queue distributes incoming calls to a group of agents, which meets the requirement to route a call to multiple users in the sales department. An Auto attendant uses business hours and after-hours call flows, so calls that arrive outside business hours can be routed differently, for example to voicemail or another destination. Together, the Auto attendant answers the call and applies the time-based routing, and during business hours it passes callers to the Call queue that rings the sales users.
Why the other options are wrong
- B. Calling policies control calling features available to users, such as forwarding and simultaneous ringing, and do not route calls to a group based on time of day.
- C. Voice routing policies select PSTN usages and SBCs for outbound Direct Routing calls and do not distribute inbound calls to users.
- E. Caller ID policies control how caller ID is presented and do not route calls.
Question 2
You have a Microsoft Teams Phone deployment that contains two users named User1 and User2.
User1 will be on leave for two weeks.
You need to redirect all calls to the phone number of User1 to the phone number of User2. The solution must minimize administrative effort.
What should you modify for User1?
Show answer and explanation
Correct answer: C. the call delegation settings
Call delegation lets a user add another user as a delegate who can receive and make calls on the user's behalf. Configuring User2 as a delegate in the call delegation settings of User1 lets calls to the number of User1 reach User2 while User1 is on leave. It is a single change to the settings of User1 that is easy to reverse when User1 returns, so it meets the requirement to minimize administrative effort without changing any phone number assignments.
Why the other options are wrong
- A. Voicemail transfer target settings apply only after a call reaches voicemail and do not send live calls to User2.
- B. Call delay and order settings control how group call pickup members are notified and do not redirect all calls of User1.
- D. The phone number type describes how a number is used in the tenant and changing it does not redirect calls to another user.
Question 3
You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, B, D. From the Microsoft Teams admin center, configure a new caller ID policy; Set Calling Party Name to the organization name; Set Replace the caller ID with to Resource account.
Because other users must not be affected, a new caller ID policy is created and assigned only to the Customer Service agents instead of changing the global policy. Setting Replace the caller ID with to Resource account lets the policy send the phone number assigned to the Customer Service resource account as the outbound caller ID. The Calling Party Name setting sends the calling party name on outbound PSTN calls, so setting it to the organization name, Contoso, makes Contoso appear as the outbound calling name. Together these three settings meet both requirements for the agents only.
Why the other options are wrong
- C. Modifying the global (Org-wide default) policy would change caller ID for every user who has no custom policy, which affects other users.
- E. Override the caller ID policy lets users choose to hide their caller ID, which can cause calls to show as Anonymous and does not set the name or number.
Question 4
Your company has offices in London and Vancouver. The company has a Teams Phone deployment that uses Calling Plans.
The London office contains a user named User1.
User1 moves from the London office to the Vancouver office.
You need to update the phone number and emergency location of User1 to match the new office.
What should you do first?
Show answer and explanation
Correct answer: D. Add a new emergency location for User1.
With Calling Plans, every user phone number must be associated with a validated emergency address, and that address must be in the same country as the phone number. Before User1 can receive a Vancouver number with the correct emergency location, an emergency location for the Vancouver office must exist. Adding the new emergency location is therefore the first step. After it is in place, a Vancouver number can be acquired or selected and assigned to User1 together with the new emergency location, replacing the London number and location.
Why the other options are wrong
- A. Emergency calling policies control notifications and dynamic emergency calling behavior and do not provide the emergency address needed for the new number.
- B. Changing the usage location does not create the emergency location that the new Vancouver number must be associated with.
- C. Grant-CsTeamsEmergencyCallingPolicy assigns a policy and does not create or update the emergency address of the user.
Question 5
You have a Microsoft Teams Phone deployment.
You need to ensure that a user named user1@contoso.com can call international phone numbers by using Direct Routing.
Which type of policy should you use?
Show answer and explanation
Correct answer: B. a voice routing policy
With Direct Routing, outbound PSTN calls are authorized and routed by the voice routing policy assigned to the user. The policy contains PSTN usages, and each usage is linked to voice routes whose number patterns decide which dialed numbers are allowed and which SBC carries them. To let user1@contoso.com call international numbers, the user needs a voice routing policy with a PSTN usage that includes a voice route matching international numbers. If no route in the policy matches the dialed number, the call fails.
Why the other options are wrong
- A. A Teams policy controls Teams client features such as teams and channels, not PSTN call routing.
- C. A calling policy controls calling features such as forwarding, simultaneous ringing and voicemail, and it does not define routes to the SBC for international numbers.
- D. A caller ID policy controls the caller ID presented on calls and has no effect on which numbers a user can call.
Question 6
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You plan to use Microsoft Power BI to analyze Call Quality Dashboard (CQD) data for the deployment.
You download the Power BI query templates for CQD from the Microsoft Download Center.
You need to use Power BI Desktop to review reports about PSTN calls that go through Direct Routing.
What should you do first?
Show answer and explanation
Correct answer: C. Install the Power BI Connector for CQD.
The Power BI query templates for Call Quality Dashboard connect to CQD data through the Microsoft Call Quality connector for Power BI. Before the templates can be opened in Power BI Desktop and used to review reports such as PSTN calls through Direct Routing, the connector must be installed. Without it, Power BI Desktop has no way to authenticate to CQD and query the call data, so installing the connector is the first step.
Why the other options are wrong
- A. The tenant data upload file supplies building and network information to CQD and does not let Power BI Desktop read CQD data.
- B. Publishing to the Power BI service happens after the reports work in Power BI Desktop, which first requires the connector.
- D. The Microsoft Power Platform connector does not provide access to Call Quality Dashboard data.
Question 7
You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?
Show answer and explanation
Correct answer: B. The user has the incorrect voice routing policy applied
The user can already use the dial pad to make internal calls, which shows that the user is enabled for Teams Phone. External calls through Direct Routing are routed according to the voice routing policy assigned to the user. If the user has the wrong voice routing policy, none of its PSTN usages and voice routes may match the dialed external number, or they may point to an SBC that does not serve the office of the user, so the external calls fail while internal calls continue to work.
Why the other options are wrong
- A. A missing validated emergency address affects emergency calling information and does not block ordinary external calls.
- C. If Enterprise Voice were disabled for the user, the dial pad would not be available at all.
- D. A Teams app setup policy controls which apps are pinned in the client and does not affect PSTN call routing.
Question 8
Your company has an office in Seattle.
The default dial-in number for the company's Microsoft Teams meetings has an area code of 425.
The company does NOT have an office in New York. However, most of the company's customers are in New York.
You need to get a new default dial in number that has a local 718 area code. You will NOT define additional location information in Teams.
Which two actions should you perform before you assign the bridge? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, E. Search for new numbers by using a 718 area code; Get a Dedicated conference bridge (Toll) number
A dial-in number for audio conferencing is a service number with the Dedicated conference bridge usage. The requirement is a local number in the 718 area code, which is a toll number, so the number type to get is Dedicated conference bridge (Toll). When getting the number in the Teams admin center, the search criteria can use an area code, so searching for new numbers with the 718 area code finds suitable numbers without defining any additional location information. After the number is acquired, it can be assigned to the bridge and set as the default.
Why the other options are wrong
- A. An auto attendant number is a service number for voice applications and cannot serve as the conferencing dial-in number.
- C. A toll-free conference bridge number does not have the local 718 area code that is required.
- D. Searching by location relies on location information, which the requirement rules out, while the area code search finds 718 numbers directly.
Question 9
You have a Microsoft Teams Phone deployment.
You are designing a room that will be used for collaboration.
You need to select a device for the room. The device must meet the following requirements:
• Support video
• Support one-touch join for meetings
• Can start new meetings from within the room
• Support HDMI ingestion of content into Teams
Which two types of devices should you select? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, C. Microsoft Teams Rooms on Windows; Microsoft Teams Rooms on Android
Teams Rooms on Windows and Teams Rooms on Android are complete meeting room systems. Both support video through a room camera, show scheduled meetings on the console so that participants can join with one touch, let users start a new meeting directly from the room, and accept content from a laptop through HDMI ingest so that it is shared into the Teams meeting. Each of them meets every requirement on its own, so each is a complete solution.
Why the other options are wrong
- B. Teams panels are scheduling devices mounted outside a room and do not provide video or content sharing for meetings.
- D. Teams displays are personal desk devices and do not provide HDMI ingest of content into a room meeting.
Question 10
Your company has offices in Paris and London.
You are migrating from an on-premises PBX telephony solution to a Microsoft Teams Phone deployment that uses Direct Routing. You plan to use the existing telephony carrier. The new solution will provide telephony services to users in both offices.
You need to recommend a solution that is the most resistant to possible failures. The solution must ensure that calls are routed through each user's respective office.
Which two actions should you include in the recommendation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, C. Configure voice routing policies for each office; Deploy a highly available Session Border Controller (SBC) pair to each office.
To keep calls flowing through the office of each user, each office needs its own voice routing policy whose PSTN usages and voice routes point to the SBCs in that office, and users are assigned the policy for their office. To make the design as resistant to failure as possible, each office gets a highly available pair of SBCs, so the failure of one SBC does not interrupt calling for that office and calls still use the local carrier connection.
Why the other options are wrong
- B. A single voice routing policy for all users cannot send calls through the office of each user.
- D. Pairing one SBC in Paris with one in London leaves each office with a single local SBC and sends calls through the other office when it fails.
What people say about the full MS-721 pack 5.0 from 10
I’ve gotta say: this is the best investment I've made in my prep. I was able to study on my lunch breaks thanks to the PDF format and passed the MS-721 in just under two weeks of studying. The accuracy is just incredible.
Two words: Absolutely brilliant. Passed the MS-721 with confidence. The questions felt so familiar thanks to this guide. I’m really impressed!
I failed the MS-721 once before using other materials. A colleague recommended Certstash, and what a difference! The format of the practice questions is identical to the real exam. Passed with a score of 880. Thank you!
Question 11
You have a Microsoft Teams Phone deployment.
You need to ensure that users can enter their emergency address into the Teams client.
Which setting should you configure?
Show answer and explanation
Correct answer: D. External location lookup mode
External location lookup mode is a setting in the emergency calling policy. When it is turned on, users who work from a location outside the corporate network, such as home, can enter and confirm their emergency address in the Teams client. That address is then sent with emergency calls when Teams cannot determine the location from the configured network topology, which keeps dynamic emergency calling accurate for remote workers.
Why the other options are wrong
- A. Trusted IPs identify the external addresses of the corporate network and do not let users enter an emergency address.
- B. Optimized device dialing relates to dialing behavior on devices and has nothing to do with emergency addresses.
- C. Location-Based Routing restricts toll bypass for Direct Routing and does not let users enter an emergency address.
Question 12
You have a Microsoft Teams Phone deployment.
You deploy a new network site.
You discover that the new site is not listed in location-based reports. Other sites appear in the reports.
You need to ensure that all the sites appear in the reports.
What should you do?
Show answer and explanation
Correct answer: A. From the Microsoft Call Quality Dashboard select Tenant Data Upload and upload a CSV file that contains all the network sites.
Location-based reports in the Call Quality Dashboard rely on building data that maps subnets to network sites, and that data is supplied through the Tenant Data Upload page. When a new site is added, the building file must be updated and uploaded again, and the new file should contain every network site, including the new one. Information from several building files cannot be combined for the same time period, so a complete file keeps all existing sites in the reports while adding the new site.
Why the other options are wrong
- B. Personas in Network planner model bandwidth needs and have no effect on Call Quality Dashboard reports.
- C. Network plans are used only for bandwidth planning and are not a data source for Call Quality Dashboard reports.
- D. Creating a network plan does not supply building or subnet data to the Call Quality Dashboard.
- E. A file containing only the new site would replace the existing building data and remove the other sites from the reports.
Question 13
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company purchases several Microsoft Surface Hub devices for use with Microsoft Teams Rooms.
You create a provisioning package (.ppkg) to configure certificates, apps, and proxy settings for each Surface Hub.
You need to deploy the provisioning package to each Surface Hub.
Solution: Use Group Policy and configure the provisioning package to run upon device start up.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Group Policy is not a supported way to deliver a provisioning package to a Surface Hub. Surface Hub running Windows 10 Team is not managed through Group Policy objects, so a startup policy cannot push or run a .ppkg file on the device. A provisioning package for Surface Hub is applied from a USB flash drive, either during the first-run setup when the device shows its Welcome screen or later from the Settings app. Ongoing configuration after setup is handled with a mobile device management solution such as Microsoft Intune, not with Group Policy, so this solution does not meet the goal.
Why the other options are wrong
- A. Surface Hub does not process Group Policy, so a startup policy cannot deploy the provisioning package.
Question 14
You have a branch office named Branch1 that contains a Survivable Branch Appliance (SBA) in Microsoft Teams.
You have a Teams Phone deployment.
A limited number of users in Branch1 report that when the internet connection to the office fails, they cannot make calls by using Teams.
You need to ensure that all the users in Branch1 can make calls in the event of an internet outage.
What should you do?
Show answer and explanation
Correct answer: A. Assign an SBA policy to the users in Branch1.
A Survivable Branch Appliance lets Teams clients keep making and receiving PSTN calls through the local SBC when the internet connection fails. A client switches to the SBA only if the user has the required policy. Because only some users in Branch1 are affected, the SBA itself is working, and the affected users are missing the SBA policy. Assigning a Teams Survivable Branch Appliance policy to all Branch1 users, for example with Grant-CsTeamsSurvivableBranchAppliancePolicy, ensures every client uses the appliance during an outage.
Why the other options are wrong
- B. The SBA already works for some users, so its registration is not the cause of the failures for the remaining users.
- C. PSTN trunk settings apply to the whole appliance and would not explain why only some users fail.
- D. A dial-out policy restricts which PSTN numbers users can call and does not enable SBA failover.
Question 15
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsNetworkRoamingPolicy and set the -AllowIPVideo parameter to $False.
Does this meet the goal?
Show answer and explanation
Correct answer: A. Yes
A Teams network roaming policy is created with New-CsTeamsNetworkRoamingPolicy and is assigned to a network site rather than to users. It carries two settings from the meeting policy, AllowIPVideo and MediaBitRateKb, and when a Teams client connects from a network site that has a roaming policy, those values are used instead of the values in the meeting policy of the user. Setting AllowIPVideo to $False in a roaming policy and assigning that policy to the corporate site therefore stops users from sharing video while they are at that site, and video remains available when they are elsewhere. The solution meets the goal.
Why the other options are wrong
- B. The roaming policy supports AllowIPVideo and applies it by network site, so disabling it at the site does prevent video there.
Question 16
You are deploying Microsoft Teams Phone.
You need to provide a user with a device on his desk that can be used when the user's computer is turned off. The device must meet the following requirements:
• Support calls.
• Support video.
• Support speed dial.
• Display chat history.
Which type of device should you provide?
Show answer and explanation
Correct answer: C. Teams display
A Teams display is a dedicated, all-in-one desk device with a touchscreen, camera, microphone and speaker that runs Teams on its own, so it keeps working when the user's computer is turned off. It supports audio and video calls, offers speed dial, and gives the user access to Teams chat, so chat history is visible on the device. These capabilities match every requirement in the scenario for a personal device on the user's desk.
Why the other options are wrong
- A. Teams Rooms systems are designed for shared meeting spaces rather than as a personal device on one user's desk.
- B. A Teams-certified handset is built for calling and does not provide the video and chat history experience that is required.
- D. A Teams panel is mounted outside a meeting room to show and reserve room availability and does not provide calling, video or chat.
Question 17
You have a Microsoft Teams Rooms on Windows device.
You need to configure a content camera that is mounted upside down and points to a whiteboard wall. The camera does not support automatic rotation. The solution must minimize costs.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, D, F. In a SkypeSettings.xml file, set ContentCameraInverted to true; Assign a Microsoft Teams Rooms Pro license; From the Peripherals settings for Teams Rooms, select Content enhancements.
Content cameras, which share a whiteboard into a meeting, are a Teams Rooms Pro feature, so the room must have a Teams Rooms Pro license. A camera that is mounted upside down and cannot rotate itself is corrected by setting ContentCameraInverted to true in the SkypeSettings.xml file, which flips the image. Selecting Content enhancements in the Peripherals settings turns on the processing that makes the person in front of the whiteboard translucent and enhances the ink, giving remote participants a clear view. These three actions use the existing camera without extra hardware.
Why the other options are wrong
- B. The Teams Rooms Basic license does not include content camera support, so it cannot meet the requirement.
- C. Clearing Content enhancements turns off the whiteboard processing that the content camera relies on.
- E. Setting ContentCameraInverted to false leaves the image upside down because the camera cannot rotate it.
Question 18
You have a Microsoft Teams Phone deployment.
You have Teams devices located in meeting rooms and public areas.
You need to turn on Device lock for the devices.
What should you configure?
Show answer and explanation
Correct answer: D. a configuration profile
Device settings for Teams phones and other Android-based Teams devices are managed with configuration profiles in the Teams admin center under Teams Devices. A configuration profile groups device settings such as device lock, lock timeout, the lock PIN, language, time zone and display options, and it is then assigned to one or more devices. Creating or editing a configuration profile with device lock turned on and assigning it to the devices in the meeting rooms and public areas meets the requirement.
Why the other options are wrong
- A. A calling policy controls user calling features such as call forwarding, simultaneous ringing and voicemail, not device security settings.
- B. A setup policy controls which apps are pinned and installed in the Teams client, not device lock on hardware.
- C. There is no Teams policy that controls device lock; device settings are delivered through configuration profiles.
Question 19
You have a Microsoft Teams Phone deployment.
You need to ensure that when a user dials an emergency number, the security desk receives a notification to join the call.
Which type of policy should you configure?
Show answer and explanation
Correct answer: C. emergency calling
An emergency calling policy defines who is notified when a user dials an emergency number. The notification group can be set to receive a chat notification only, or to receive a notification and join the call either muted or unmuted, which lets the security desk listen to or take part in the emergency call. The policy also controls whether users can set their own emergency address. Assigning a policy with the security desk as the notification group meets the requirement.
Why the other options are wrong
- A. A messaging policy controls chat features and has no emergency call settings.
- B. An emergency call routing policy defines emergency numbers and their PSTN routing for Direct Routing, not notifications.
- D. A calling policy controls calling features such as forwarding and voicemail and has no emergency notification settings.
Question 20
You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment has the following configurations:
• Direct Routing Session Border Controller (SBC) public IP subnet: 198.51.100.0/24
• Teams client external IP subnet: 203.0.113.0/24
• Teams client internal IP subnet: 192.168.0.0/24
You need to configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?
Show answer and explanation
Correct answer: A. 203.0.113.0/24
Trusted IP addresses in the network topology contain the internet external IP addresses of the enterprise network. Teams uses them to decide whether a client is inside the corporate network, and only then attempts to obtain a dynamic emergency location or policy based on the subnet. The Teams clients reach the internet from 203.0.113.0/24, so that external range is added as a trusted IP address. The internal client subnet is defined separately as a network subnet that maps to an emergency location.
Why the other options are wrong
- B. The SBC public range is used for SIP signaling with Direct Routing and does not identify client locations.
- C. The range 52.112.0.0/14 belongs to Microsoft services and is not part of the enterprise network.
- D. The internal client range is configured as a network subnet, and trusted IP addresses hold external addresses only.
Question 21
In the Microsoft Call Quality Dashboard, you discover an increasing trend of poor-quality calls.
You need to implement a solution to identify problematic sites.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: C, E. Create a building data file; Upload a file to the Tenant Data Upload page.
To see call quality by site in the Call Quality Dashboard, CQD needs building data that maps each subnet to a building, site and network name. The first step is to create a building data file in the documented format with the subnet and location information for every site. The second step is to upload that file on the Tenant Data Upload page, which turns on the location-enhanced reports and lets you filter poor calls by building and site to find the problem locations.
Why the other options are wrong
- A. Location data for CQD reports is supplied as building data through the Tenant Data Upload page, not through a reporting labels upload.
- B. Endpoint data describes individual devices rather than network locations, so it does not identify problematic sites.
- D. The Power BI connector only provides another way to query CQD and does not add the location data needed to identify sites.
- F. The Rate My Call report shows user feedback on calls and does not map call quality to network sites.
Question 22
You have a Teams Phone deployment. The deployment has a single Session Border Controller (SBC) that uses Direct Routing.
Users report that outbound PSTN calls fail.
You need to identify the quantity of specific SBC SIP errors.
What should you review?
Show answer and explanation
Correct answer: A. Quality of Experience Reports in Microsoft Call Quality Dashboard
Call Quality Dashboard collects data for every call in the tenant, including PSTN calls that use Direct Routing. Its Quality of Experience Reports can be filtered to the calls that go through the SBC and broken down by the SIP response codes returned when calls fail, which shows how many times each specific error occurred over a period. That makes it possible to quantify the SIP errors behind the failing outbound PSTN calls and identify the most common causes.
Why the other options are wrong
- B. Jitter is a media quality measurement and does not count SIP errors.
- C. The network effectiveness ratio is a single percentage of calls delivered and does not give the number of each specific SIP error.
- D. Endpoint Reports describe client devices and networks, not the SIP errors returned by the SBC.
Question 23
You have a Microsoft Teams deployment.
You notice that users erroneously create a live event when attempting to create a meeting from the Teams client calendar.
You need to disable live events for all users.
What should you modify from the Microsoft Teams admin center?
Show answer and explanation
Correct answer: B. live events policies
Whether a user can schedule a live event is controlled per user by a live events policy in the Teams admin center. Turning off the setting that allows live events scheduling in the Global (Org-wide default) live events policy, and in any custom live events policies assigned to users, removes the live event option from the Teams calendar. Users can then create only regular meetings, so they cannot create a live event by mistake.
Why the other options are wrong
- A. Live events settings define organization-wide options such as the support URL and third-party distribution providers, not whether users can schedule live events.
- C. Meeting policies control features inside regular meetings and do not remove the ability to schedule live events.
- D. Customization policies control branding and appearance and have no setting for live event scheduling.
Question 24
You have a new Microsoft Teams Rooms on Windows deployment.
You need to enable the automatic acceptance of proximity-based meeting invitations.
What should you configure?
Show answer and explanation
Correct answer: C. Bluetooth beaconing
Teams Rooms on Windows can broadcast a Bluetooth beacon so that nearby Teams clients detect the room and offer it for proximity join and casting. In the room's device settings, the Bluetooth beaconing option includes the setting to automatically accept proximity-based meeting invitations. When it is enabled, a room that a user adds from a nearby Teams client joins the meeting without anyone having to accept the invitation on the room console.
Why the other options are wrong
- A. Front row is a meeting layout for the front-of-room display and does not control how invitations are accepted.
- B. Meeting policies control meeting features for organizers and participants, not proximity behavior on room devices.
- D. Coordinated meetings make devices in the same room join together and do not accept proximity-based invitations.
- E. Customization policies apply branding to Teams clients and do not affect proximity-based joining on room devices.
Question 25
You have a Teams Phone deployment.
You have a Survivable Branch Appliance (SBA) that has local PSTN connectivity. The SBA is deployed to a remote site.
Which two features require internet connectivity to function? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, D. call queues; emergency calling
A Survivable Branch Appliance keeps basic PSTN calling working through the local SBC when a branch loses internet connectivity. In this mode, users can make and receive PSTN calls, hold and resume, make blind transfers, and forward calls to a single number or Teams user. Call queues depend on the Teams cloud service for queueing and agent distribution, and the SBA can only redirect an incoming call for a queue to a local agent or an alternative number. Emergency calls lose their dynamic location in SBA mode because location information is not shared and emergency call routing policies are not supported, so full emergency calling requires internet connectivity.
Why the other options are wrong
- A. Teams Phones are supported clients in SBA mode and continue to place PSTN calls through the local appliance.
- C. Media bypass is a prerequisite for the SBA, because media flows directly between the client and the local SBC during an outage.
- E. Call forwarding to a single phone number or Teams user is available in SBA mode without internet connectivity.
Question 26
Your company has a Microsoft Teams Phone deployment.
The company has a direct inward dial (DID) phone number range of +14035554300 to +14035554329.
Phone numbers +14035554310 to +14035554325 are assigned to Teams users, auto attendants, and call queues.
You need to ensure that when an unassigned number is dialed, the caller is forwarded to a call queue named Reception.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, D, F. Set Routing options to Voice application and assign the Reception call queue; From the Microsoft Teams admin center, select Phone numbers, select Routing rules, and then select Add a new rule; Add the DID range of +14035554300 to +14035554329 to the phone number range.
Unassigned number routing is configured in the Teams admin center by adding a new rule on the routing rules page for phone numbers. Because the target is a call queue, the routing option must be Voice application, which lets the rule send calls to the resource account of the Reception queue. The rule should cover the full DID range from +14035554300 to +14035554329. Numbers in the range that are already assigned to users, auto attendants or call queues continue to reach their owners, and only numbers that are not assigned are sent to Reception, so every unassigned number is covered.
Why the other options are wrong
- A. Person in organization routes calls to a user and cannot target a call queue.
- C. A range ending at +14035554309 leaves the unassigned numbers from +14035554326 to +14035554329 without treatment.
- E. Adding numbers on the Numbers page acquires or assigns phone numbers and does not create unassigned number treatment.
Question 27
You have Microsoft Teams Phone handsets.
You need to receive an alert when a handset of an executive goes offline.
What should you do in the Microsoft Teams admin center?
Show answer and explanation
Correct answer: D. Modify the device state rule.
The Teams admin center includes monitoring rules that raise alerts about Teams devices. The device state rule fires when a device goes offline, and its Device users list can be changed to target specific devices, such as the executives' handsets. You can also choose where alerts are delivered, such as a Teams channel or an external webhook. Modifying this rule makes sure that an alert is sent when one of those handsets goes offline.
Why the other options are wrong
- A. A Teams app setup policy controls which apps are installed and pinned for users and does not produce device alerts.
- B. A configuration profile pushes settings such as the display and locking to phones but does not send alerts when a phone goes offline.
- C. Remote provisioning only registers and signs in devices and does not monitor their online state.
Question 28
You have a PBX phone system that contains 100 handsets. The handsets support SIP registration.
You implement a new Microsoft Teams Phone deployment that has SIP Gateway configured.
You need to register the handsets with Teams.
What should you do?
Show answer and explanation
Correct answer: C. From the voice calling policy, set SIP devices can be used for calls to On. Configure the provisioning URL on the handsets.
SIP Gateway allows compatible SIP phones to work with Teams. Users must have a calling policy with SIP devices can be used for calls turned on, because the setting is off by default and blocks SIP devices from registering. Each handset is then pointed at the SIP Gateway provisioning server URL for the region, either directly on the device or through DHCP option 66. The phone downloads its configuration from that URL, and a user signs in by using the pairing code shown on the phone, which completes registration with Teams.
Why the other options are wrong
- A. Configuration profiles in the Teams admin center apply to Teams-certified devices, and LLDP only delivers network information such as VLANs, not SIP Gateway provisioning.
- B. Configuration profiles do not apply to SIP phones, and the calling policy setting that permits SIP devices is not enabled.
- D. LLDP does not give the phones the SIP Gateway provisioning server address, so the handsets cannot register.
Question 29
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Users in the Microsoft Teams admin center, you locate each affected user and review the settings on the Voice tab.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Configuration profiles are assigned to devices, not to users. The Voice tab of a user in the Teams admin center shows user voice settings such as phone number, calling policies and voice routing, and it contains no information about the configuration profile applied to a phone. The profile assignment must be checked from Teams Devices, where the History tab of each phone shows the Config Update action and the configuration profile name.
Why the other options are wrong
- A. The user Voice tab shows user voice settings and policies, not the configuration profiles applied to devices.
Question 30
You are enabling users for Direct Routing.
You already assigned licenses to the users.
You need to complete the user setup.
Which two cmdlets should you run? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, D. Grant-CsOnlineVoiceRoutingPolicy; Set-CsPhoneNumberAssignment
After a user has the required licenses, enabling Direct Routing requires a phone number and a route to the PSTN. The phone number assignment cmdlet assigns the Direct Routing number to the user with the phone number type DirectRouting and enables the user for Enterprise Voice in the same step. Grant-CsOnlineVoiceRoutingPolicy assigns an online voice routing policy, whose PSTN usages link the user to the voice routes and SBCs that carry the calls. Together these two cmdlets complete the setup of a Direct Routing user.
Why the other options are wrong
- A. Grant-CsVoicePolicy assigns a Skype for Business Server voice policy and does not configure Teams Direct Routing users.
- C. New-CsVoicePolicy creates a Skype for Business Server voice policy and does not assign anything to Teams users.
- E. Set-CsUserPstnSettings is a Skype for Business hybrid cmdlet and is not part of Teams Direct Routing user setup.
Question 31
You have a Microsoft Teams Phone deployment.
You implement Teams Rooms on Windows.
You need to apply a custom theme to the display of Teams Rooms on Windows.
What should you configure?
Show answer and explanation
Correct answer: B. a SkypeSettings.xml file
Teams Rooms on Windows reads a file named SkypeSettings.xml from the LocalState folder of the Teams Rooms app at startup, applies the settings it contains and then deletes the file. The Theming element of that file sets the theme for the room displays. Setting ThemeName to Custom and supplying the custom background image file names applies an organization's own theme. Microsoft notes that the console user can choose the default or preset themes, but a custom theme must be set remotely by an administrator, which is done through this XML configuration file.
Why the other options are wrong
- A. Configuration profiles in the Teams admin center manage Android-based Teams devices such as phones, panels and Teams Rooms on Android, not the theme of Teams Rooms on Windows.
- C. A team template defines the channels, apps and settings of a new team and has no effect on a room display.
- D. LayoutModification.xml customizes the Windows Start menu layout and does not control the Teams Rooms app theme.
Question 32
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -IPVideoMode parameter to DISABLED.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
IPVideoMode in a meeting policy controls whether users can use video, but a meeting policy is assigned to users and applies at every location from which they connect. Disabling video this way blocks video for the users everywhere instead of only at the corporate site. A location-based restriction requires a network roaming policy with AllowIPVideo set to $false, created with New-CsTeamsNetworkRoamingPolicy and applied to the network site, so that the restriction applies only while users are connected at that site.
Why the other options are wrong
- A. A meeting policy setting applies to the user at all locations, so it cannot restrict video only at the specific corporate site.
Question 33
You have a Microsoft Teams Phone deployment and a Survivable Branch Appliance (SBA) at a site.
You add a new Teams user.
You need to ensure that the user at the site can place and receive PSTN calls in the event of an internet outage.
What should you do?
Show answer and explanation
Correct answer: D. Run the Grant-CsTeamsSurvivableBranchAppliancePolicy cmdlet.
A Survivable Branch Appliance lets Teams clients at a site keep making and receiving PSTN calls through the local SBC when the connection to Microsoft Phone System is lost. To use it, an administrator creates a Teams Survivable Branch Appliance policy that references the SBA and assigns that policy to the users at the site. For a newly added user, running Grant-CsTeamsSurvivableBranchAppliancePolicy assigns the policy, so the user's Teams client can fall back to the SBA during an internet outage.
Why the other options are wrong
- A. A tenant dial plan only normalizes dialed numbers and does not associate the user with the SBA.
- B. Call queue membership controls which calls an agent receives and has no effect on survivability during an outage.
- C. An online voice routing policy is evaluated by the cloud service, so changing it does not give the user SBA survivability.
Question 34
You have a Microsoft 365 E5 subscription that uses Microsoft Teams.
You have a legacy PBX solution for audio conferencing that contains a dial-in toll number.
You need to migrate the dial-in toll number to Teams meetings.
What should you do first?
Show answer and explanation
Correct answer: C. From the Microsoft Teams admin center, select Phone numbers, select Numbers, and then select Port
Microsoft 365 E5 already includes Audio Conferencing and Teams Phone Standard, so no additional licenses are needed. To keep the existing dial-in toll number, it must be moved from the current carrier to Microsoft by submitting a port order. Starting the port from the phone numbers page in the Teams admin center transfers the number, and after the port completes the number can be assigned to the audio conferencing bridge as a service number for Teams meetings.
Why the other options are wrong
- A. Audio Conferencing is already included in Microsoft 365 E5, so assigning add-on licenses is unnecessary.
- B. Teams Phone Standard is already included in Microsoft 365 E5 and does not migrate a conferencing number.
- D. Adding numbers acquires new numbers from Microsoft and does not keep the existing toll number.
Question 35
You have a Microsoft Teams Phone deployment that is used in the United States.
You need to ensure that emergency calls placed to 9911 are routed to 911 and flagged appropriately.
What should you configure?
Show answer and explanation
Correct answer: A. an emergency call routing policy
An emergency call routing policy defines each emergency number with an emergency dial string, such as 911, and optional emergency dial masks. A dial mask is a number that is translated into the dial string, so adding 9911 as a dial mask for 911 makes a call to 9911 reach 911. Because the call matches an emergency number in the policy, Teams treats it as an emergency call and handles it with the emergency settings, including location information and the PSTN usage defined for emergency routing.
Why the other options are wrong
- B. Outbound translation rules only change the number format sent to the SBC and do not mark the call as an emergency call.
- C. A dial plan normalization rule can rewrite digits but does not identify the call as an emergency call.
- D. An emergency calling policy controls notifications and external location lookup and does not define emergency dial masks for routing.
Question 36
You are deploying a Microsoft Teams Rooms on Windows device.
You have a file named Wallpaper.jpg that contains a company-branded wallpaper graphic.
You need to ensure that the device displays the company-branded wallpaper.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, E. Set the Teams Rooms theme to Custom; Upload Wallpaper.jpg to a folder on the device.
Teams Rooms on Windows applies a custom background through its XML configuration. First, the theme is set to Custom, which tells the device to use a custom image instead of one of the built-in themes. Second, the Wallpaper.jpg image file is copied to the designated folder on the device, and the custom theme settings reference that file name. After the configuration is applied, the room console displays the company-branded wallpaper.
Why the other options are wrong
- B. Teams customization policies apply to Teams clients and do not set the background of a Teams Rooms on Windows console.
- C. The image file can keep its own name because the custom theme settings reference the file by name.
- D. The Default theme displays a built-in background and ignores the company-branded image.
Question 37
You have an analog phone system.
You plan to migrate to Microsoft Teams Phone.
You need to recommend devices for common area phones that any user can use. The solution must meet the following requirements:
• Can access the Teams directory for dial by name.
• Can be administered remotely.
• Can place and pick up calls.
• Support hot desking.
• Minimize costs.
Which type of devices should you recommend?
Show answer and explanation
Correct answer: A. Microsoft Teams-certified handsets
Microsoft Teams-certified handsets are the devices designed for common area phone scenarios. Signed in with a common area phone account, a certified handset can search the Teams directory to dial by name, place and answer calls, and support hot desking so that a user can sign in temporarily. The phones are managed remotely from the Teams admin center, where administrators can apply configuration profiles, update firmware and restart devices. A desk phone is also far cheaper than a meeting room system, which satisfies the requirement to minimize costs.
Why the other options are wrong
- B. 3PIP handsets are legacy Skype for Business phones that do not run the native Teams experience and do not provide hot desking.
- C. A headset is a personal audio peripheral attached to a computer and cannot act as a standalone shared phone that any user can pick up.
- D. Teams Rooms devices are meeting room systems that cost far more than a desk phone and are not intended as common area handsets.
Question 38
Your network contains an on-premises Active Directory Domain Services (AD DS) domain named contoso.com. You have a Microsoft 365 E5 subscription.
You are deploying 10 Microsoft Teams Rooms on Windows devices.
You need to join all the devices to contoso.com.
What should you do before you join each device to contoso.com?
Show answer and explanation
Correct answer: B. Create a separate organizational unit (OU) in Active Directory and block Group Policy Object (GPO) policy inheritance.
Microsoft requires a dedicated organizational unit for Teams Rooms on Windows devices that are joined to a domain. Blocking inheritance on that OU stops Group Policy settings linked to parent containers, which are designed for ordinary workstations, from being applied to the room systems and breaking their locked-down configuration. The computer objects should be created in the new OU before each device joins the domain, so that the policies that apply to the default Computers container never reach the devices.
Why the other options are wrong
- A. Windows Update must stay enabled on Teams Rooms devices, which rely on it for operating system and app updates.
- C. SkypeSettings.xml configures the Teams Rooms app and is not a prerequisite for joining Active Directory.
- D. No Override (Enforced) on parent GPOs forces those policies onto the new OU, which is the opposite of isolating the devices.
Question 39
You have a Microsoft Teams deployment.
A user named User1 plans to host a live event.
You create a new meeting policy and set Screen sharing mode to Entire screen.
You need to complete the meeting policy configuration to ensure that User1 can host the live event.
Which two settings should you set to On? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, E. Private meeting scheduling; IP video
To produce a Teams live event, the meeting policy of the organizer must allow private meeting scheduling, allow IP video, and set screen sharing mode to Entire screen, in addition to a live events policy that allows scheduling. Private meeting scheduling lets the user schedule the event from Teams. IP video lets the producer and presenters share their video in the event. With screen sharing already set to Entire screen, turning on these two settings completes the meeting policy requirements.
Why the other options are wrong
- A. Local broadcasting is not a meeting policy prerequisite for producing a live event.
- C. Meet now in private meetings controls unscheduled meetings and is not required to schedule a live event.
- D. Whiteboard is a collaboration feature that live event production does not depend on.
Question 40
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company purchases several Microsoft Surface Hub devices for use with Microsoft Teams Rooms.
You create a provisioning package (.ppkg) to configure certificates, apps, and proxy settings for each Surface Hub.
You need to deploy the provisioning package to each Surface Hub.
Solution: When the Surface Hub displays the Welcome screen, insert a USB flash drive that contains the provisioning package.
Does this meet the goal?
Show answer and explanation
Correct answer: A. Yes
A provisioning package is applied to a Surface Hub from the root of a USB flash drive. When the drive is inserted while the device shows the first-run Welcome screen, the setup program detects the .ppkg file and offers to apply it, which installs the certificates, apps and proxy settings defined in the package as part of setup. Repeating this on each Surface Hub deploys the same configuration to every device, so this solution meets the goal.
Why the other options are wrong
- B. Inserting a USB flash drive with the package at the Welcome screen is a supported way to apply it, so the goal is met.
Question 41
You have a Teams Phone deployment that contains offices in Brisbane and Melbourne.
You deploy a new Session Border Controller (SBC) named SBC2 to the Brisbane office.
You need to ensure that emergency calls from only the users in the Brisbane office use SBC2.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, F. Create a new emergency call routing policy; Assign an emergency call routing policy to the Brisbane office users.
With Direct Routing, the emergency call routing policy defines the emergency numbers and the online PSTN usage used for each one, and that usage is linked to voice routes that point to specific SBCs. A new emergency call routing policy is created whose PSTN usage routes emergency calls through SBC2. The policy is then assigned to the Brisbane office users, so only their emergency calls use SBC2 while users in Melbourne keep their existing routing.
Why the other options are wrong
- B. A dial plan normalizes dialed numbers and cannot select the SBC that carries emergency calls.
- C. Assigning a dial plan changes number normalization only and does not route emergency calls through SBC2.
- D. An emergency calling policy controls notifications and external location lookup, not the SBC used for emergency calls.
- E. Assigning an emergency calling policy sets notification and address options and does not route calls through SBC2.
Question 42
You have a Teams Phone deployment.
You are designing a meeting space that contains a Teams certified conference phone.
You need to configure the phone to meet the following requirements:
• Show the calendar on the display by default
• Support one-touch join for Teams meetings
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: A, B. Create and assign a Teams IP phone policy; Assign a Microsoft Teams Rooms Pro license to the phone
Two pieces are needed. A Teams Rooms license, such as Microsoft Teams Rooms Pro, is required because one-touch join for scheduled meetings is a meeting room capability that is not supported with the Teams Shared Device license. A Teams IP phone policy controls the sign-in experience of the phone, and setting its sign-in mode for meeting devices makes the phone open to the calendar so that scheduled meetings appear with a join button. Assigning the IP phone policy to the room account that signs in to the conference phone completes the configuration.
Why the other options are wrong
- C. The Teams Shared Device license does not support one-touch join for scheduled meetings, so it cannot meet the meeting requirement.
- D. An Audio Conferencing policy controls the toll and toll-free numbers included in meeting invites and has no effect on the phone display.
- E. Cloud Video Interop lets third-party video systems join Teams meetings and is unrelated to configuring a Teams certified phone.
Question 43
Your company has an office in Adelaide.
The company has a Microsoft Teams Phone deployment.
You acquire a new service number that has the local Adelaide area code.
You need to update the default conferencing toll number for only the users in the Adelaide office.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, D. Assign the policy to the Adelaide office users; Configure an audio conferencing policy.
The default toll number included in meeting invitations can be set for a group of users with an audio conferencing policy. First, configure an audio conferencing policy that specifies the new Adelaide service number as the default toll number. Second, assign that policy to the Adelaide office users, either directly or through a group. Only those users get the Adelaide number in their meeting invitations, and everyone else keeps the default toll number from their existing policy.
Why the other options are wrong
- A. Customization policies control branding and appearance and cannot set conferencing toll numbers.
- C. Assigning the number to a resource account makes it the number of an Auto attendant or Call queue, not a conferencing toll number.
- E. The Assigned phone number setting is the user's own calling number and is unrelated to the conferencing toll number in meeting invitations.
- F. Changing the global policy would change the toll number for every user in the organization, not only the Adelaide office.
Question 44
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you select Phones, find the reported phones, and review the Configuration profile column.
Does this meet the goal?
Show answer and explanation
Correct answer: A. Yes
In the Teams admin center, the Teams devices list for phones shows each phone together with the configuration profile that is assigned to it. Finding the reported phones in that list and reading the Configuration profile column shows directly whether the Standard profile, with its device lock timeout settings, is applied to each problematic phone. The check is made per device, which is exactly what is needed to confirm whether the profile reached the phones that fail to lock, so the solution meets the goal.
Why the other options are wrong
- B. The phones list shows the assigned configuration profile for each individual phone, so the reported phones can be verified this way.
Question 45
Your company has a main office in Dallas.
The company has a Microsoft Teams Phone deployment.
Currently, the default audio conferencing bridge is set to a phone number that has a Miami area code.
In the Microsoft Teams admin center, you get a number in the Dallas area code.
You need to assign the new Dallas number as the default audio conferencing bridge.
What should you configure in the Microsoft Teams admin center?
Show answer and explanation
Correct answer: B. the Conference bridges node under Meetings
The audio conferencing bridge and its phone numbers are managed in the Teams admin center under Meetings, Conference bridges. After the Dallas number has been acquired as a conference bridge number, it appears on that page, and selecting it allows it to be set as the default number for the bridge. Meeting invitations then show the Dallas number as the default dial-in number instead of the Miami number.
Why the other options are wrong
- A. The Phone numbers node lists and acquires numbers but does not set the default number of the conferencing bridge.
- C. The Auto attendants node configures Auto attendants and has no setting for the conferencing bridge.
- D. The Networks and locations node defines network topology and emergency addresses, not conferencing numbers.
Question 46
You port phone numbers from a legacy carrier to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?
Show answer and explanation
Correct answer: B. Submit a request to convert the number from a user number to a service number.
Numbers ported for Calling Plans are user (subscriber) numbers unless they are requested as service numbers. A resource account for an Auto attendant can use only a Calling Plan service number, or a Direct Routing or Operator Connect number, so a ported user number does not appear in the list of numbers available to the resource account. Submitting a request to change the usage of the number from user to service makes it a service number, after which it can be assigned to the resource account.
Why the other options are wrong
- A. Set-CsOnlineApplicationInstance modifies properties of a resource account and cannot change the usage type of a Calling Plan number.
- C. Set-CsTeamsUnassignedNumberTreatment controls how calls to unassigned numbers are routed and does not make a number available to a resource account.
- D. Ordering a new number is unnecessary because the ported number can be converted and kept.
Question 47
You have a Teams Phone deployment that uses Direct Routing and a legacy PBX.
You need to leverage the PBX during outbound calls from a scheduled Teams meeting.
What should you create?
Show answer and explanation
Correct answer: B. an Audio Conferencing routing policy
By default, dial out calls from Teams meetings are placed through the Microsoft PSTN service. Audio Conferencing on-network lets an organization route meeting dial out calls through Direct Routing instead, so that the calls can reach on-network destinations such as phones on a legacy PBX connected to the SBC. This is configured with an Audio Conferencing routing policy, which contains PSTN usages linked to voice routes, and the policy is assigned to the meeting organizers whose dial out calls should use those routes.
Why the other options are wrong
- A. An Audio Conferencing policy controls the conferencing numbers shown in meeting invites and does not route dial out calls.
- C. A meeting broadcast policy controlled broadcast events and has no role in routing PSTN calls from meetings.
Question 48
Your company has offices in 10 countries. The company has a tenant dial plan configured for each country.
The company recently opened an office in a new country.
You need to create a new tenant dial plan that meets the unique dialing requirements of the new country.
What should you do?
Show answer and explanation
Correct answer: A. From the Microsoft Teams admin center, select Voice, select Dial plan, and then select Add.
Tenant dial plans contain the normalization rules that convert the numbers users dial into E.164 format, so a new country with its own dialing habits needs its own dial plan. In the Teams admin center, the plan is created by going to Voice, selecting Dial plans and then selecting Add, where the normalization rules for the new country are defined. The dial plan is then assigned to the users in the new office.
Why the other options are wrong
- B. The Phone numbers page is used to acquire, port and assign numbers, not to create dial plans.
- C. Calling policies control calling features such as forwarding and delegation and contain no normalization rules.
- D. The network topology defines network sites, subnets and trusted IP addresses and is unrelated to dial plans.
Question 49
You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
Show answer and explanation
Correct answer: C. Create and assign a Teams Network Roaming Policy that has IP video disabled.
A Teams network roaming policy is assigned to a network site and applies to users while they are connected at that site, regardless of their other policy assignments. It includes a setting to allow or block IP video. With only 1.5 Mb of bandwidth at the site, video streams could consume most of the link and degrade calls. Creating a network roaming policy with IP video disabled and assigning it to the new site stops video at that location, leaving the available bandwidth for audio so that all users at the site get a good voice experience.
Why the other options are wrong
- A. Marking all traffic with DSCP 46 gives every flow the same priority, so voice is not prioritized and the link can still be saturated.
- B. A meeting policy follows the user rather than the site and covers only meetings, so it does not reliably control all traffic at the site.
- D. A media bit rate of 1,500 Kbps per user would allow a single user to consume the entire 1.5 Mb link.
Question 50
You have a Microsoft Teams Phone deployment.
Users currently provide a five-digit PIN number to dial in to a meeting.
You need to change the PIN length to require users to enter a seven-digit PIN number.
What should you configure from the Microsoft Teams admin center?
Show answer and explanation
Correct answer: C. conference bridges
The PIN length for Audio Conferencing is an organization-wide bridge setting. In the Teams admin center, you expand Meetings, select Conference bridges, open Bridge settings, and choose the number of digits under PIN length, then save. Changing the value from five to seven digits makes dial-in users enter a seven-digit PIN when they identify themselves as the organizer. The same bridge settings pane also controls options such as entry and exit notifications and whether callers are asked to record their name before joining.
Why the other options are wrong
- A. Audio conferencing policies manage items such as the toll and toll-free numbers shown in invites and do not set the PIN length.
- B. Meeting policies control meeting features for organizers and participants and have no PIN length setting.
- D. Customization policies control branding and appearance and do not affect dial-in authentication.
Question 51
You need to provide Microsoft Teams users with the ability to perform PSTN calling through a Session Border Controller (SBC).
Which licenses can you assign to achieve the goal?
Show answer and explanation
Correct answer: A. Microsoft 365 E5 or Office 365 E5
A user who makes PSTN calls through an SBC with Direct Routing needs a Teams Phone Standard license. Microsoft 365 E5 and Office 365 E5 both include Teams Phone Standard, so either license on its own enables the user for Direct Routing. With E3 suites, Teams Phone Standard must be purchased and assigned as a separate add-on, so an E3 license by itself does not meet the goal.
Why the other options are wrong
- B. Office 365 E3 does not include Teams Phone Standard and needs an add-on for PSTN calling.
- C. Microsoft 365 E3 does not include Teams Phone Standard and needs an add-on for PSTN calling.
- D. Neither Office 365 E3 nor Microsoft 365 E3 includes Teams Phone Standard.
Question 52
You have a Microsoft 365 tenant that has Modern authentication enabled for all services. Multifactor authentication (MFA) is enforced for all users.
You are deploying Microsoft Teams Rooms.
The first time you attempt to sign in to a Teams Rooms, you receive an error message indicating that the device cannot sign in to Teams.
You verify that Modern authentication is enabled in Teams Rooms.
What prevents you from signing in?
Show answer and explanation
Correct answer: B. MFA is unsupported in Teams Rooms
Teams Rooms signs in with a resource account that has no interactive user at the device to complete a second authentication factor. Microsoft states that Teams Rooms resource accounts do not support user interactive multifactor authentication, so when MFA is enforced for every account in the tenant, the room account fails to sign in even though modern authentication is enabled. The account must be excluded from MFA, and conditional access policies such as trusted location or compliant device requirements can be used instead to protect it.
Why the other options are wrong
- A. Teams Rooms does not have to be joined to a domain before it can sign in to Microsoft Teams.
- C. Teams Rooms cannot use the Microsoft Authenticator app because no user is present to approve prompts, and MFA is not supported for the account.
- D. An Intune license is needed only for Intune management and is not required for the room account to sign in to Teams.
Question 53
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company purchases several Microsoft Surface Hub devices for use with Microsoft Teams Rooms.
You create a provisioning package (.ppkg) to configure certificates, apps, and proxy settings for each Surface Hub.
You need to deploy the provisioning package to each Surface Hub.
Solution: Modify the Surface Hubs' settings from Teams devices in the Microsoft Teams admin center.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
The Teams devices pages in the Teams admin center let an administrator view device health, apply configuration profiles, manage updates and restart devices, but they provide no way to upload or apply a Windows provisioning package. A .ppkg file that carries certificates, apps and proxy settings is applied to a Surface Hub from a USB flash drive, either during the first-run setup at the Welcome screen or later from the Settings app on the device. Changing device settings in the Teams admin center therefore does not deploy the package and does not meet the goal.
Why the other options are wrong
- A. The Teams admin center cannot deliver a provisioning package to a Surface Hub, so the goal is not met.
Question 54
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You set the routing method for the call queue to Attendant routing.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Attendant routing is a routing method that rings all available agents in the Call queue at the same time and connects the first agent who answers. It determines how calls are distributed but does not change what agents can see. Agents do not gain a shared view of the queue call history or access to shared transcribed voicemail through the routing method. Linking the Call queue to a team and a channel is what provides those collaborative features.
Why the other options are wrong
- A. Attendant routing only controls how calls are offered to agents and does not provide queue history or shared voicemail, so the goal is not met.
Question 55
Your company has a Microsoft 365 E5 subscription that uses Microsoft Teams.
The company has a department named HR.
You need to ensure that when a user in the HR department creates a highly confidential meeting, a watermark is applied to the recording.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, E. Assign a Microsoft Teams Premium license to the HR department users; Assign a meeting template policy for the HR department users.
Watermarking of shared content and participant video is a Teams Premium feature, so the HR users who organize the meetings need a Microsoft Teams Premium license. To apply the watermark specifically to highly confidential meetings, a custom meeting template with watermarking turned on and locked is created, and a meeting template policy assigned to the HR users makes that template available when they schedule the meeting. Every meeting created from the template then carries the watermark protection.
Why the other options are wrong
- A. A meeting policy only allows organizers to turn watermarks on in meeting options and does not apply them to highly confidential meetings automatically.
- C. A customization policy is not used to configure meeting protection features such as watermarks.
- D. Azure Information Protection Premium P2 is not the license that provides Teams meeting watermarks.
- F. Azure Active Directory Premium P2, now named Microsoft Entra ID P2, provides identity protection and governance features, not Teams meeting watermarks.
Question 56
Your company has offices in 10 countries. The company has a tenant dial plan configured for each country.
The company recently opened an office in a new country.
You need to create a new tenant dial plan that meets the unique dialing requirements of the new country.
What should you do?
Show answer and explanation
Correct answer: C. Run the New-CsTenantDialPlan cmdlet.
A tenant dial plan holds the normalization rules that convert numbers dialed by users into E.164 format for a specific location. New-CsTenantDialPlan creates a new tenant dial plan, and normalization rules built with New-CsVoiceNormalizationRule can be added to it to match the dialing habits of the new country. The plan is then assigned to the users in the new office. Dial plans can also be created in the Teams admin center under Voice, Dial plans, but none of the listed admin center paths leads there.
Why the other options are wrong
- A. Phone numbers in the Teams admin center is used to acquire, port and assign numbers, not to create dial plans.
- B. Calling policies control features such as call forwarding and private calling and contain no normalization rules.
- D. New-CsOnlineVoiceRoutingPolicy creates a voice routing policy that links PSTN usages to users and does not normalize dialed numbers.
Question 57
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You redirect calls for the call queue to a shared voicemail box.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Redirecting calls to a shared voicemail box sends callers to voicemail instead of to the support agents, so calls are no longer routed to agents as the Call queue requires. It also does not give agents a view of their Call queue call history. The requirement for both call history and shared transcribed voicemail with minimal effort is met by linking the Call queue to a team and a channel, which exposes queue call history and shared voicemail to the agents in that channel.
Why the other options are wrong
- A. A shared voicemail redirect bypasses the agents and does not provide Call queue history, so the goal is not met.
Question 58
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Teams Devices in the Microsoft Teams admin center, you select Phones, select the Configuration profiles tab, select the Standard Phone Policy, and select Assigned devices.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Opening the Standard configuration profile from the Configuration profiles tab shows the profile and its settings, but it does not confirm whether the profile was applied successfully to each of the specific phones that fail to lock. The assignment status for an individual device is checked from the device page in Teams Devices, where the History tab shows a Config Update action with the configuration profile name and its status. Checking the profile itself therefore does not verify the problematic phones.
Why the other options are wrong
- A. Reviewing the profile does not show the application status of the profile on the individual phones that are failing to lock.
Question 59
You have a Microsoft Teams Phone deployment.
You are deploying a new remote site.
You have a Session Border Controller (SBC) that has an E1/T1 Primary Rate Interface (PRI) deployed to the remote site.
You plan to deploy a Survivable Branch Appliance (SBA) to ensure PSTN connectivity.
Which type of endpoints are supported by the SBA?
Show answer and explanation
Correct answer: D. Microsoft Teams Windows desktops
A Survivable Branch Appliance keeps PSTN calling working for Teams clients at a branch when the connection to Microsoft Teams services is lost. When a client goes offline and the user has the required policy, the client switches to appliance mode and places and receives PSTN calls through the local SBC. Microsoft supports this behavior on the Teams Windows desktop, the Teams macOS desktop and Teams phones, so Teams Windows desktops are the supported endpoint type among the choices.
Why the other options are wrong
- A. Audio conferencing is a cloud meeting service and is not an SBA-supported endpoint.
- B. Auto attendants are cloud voice applications that run in Microsoft Teams services and are not endpoints supported by the SBA.
- C. The SBA serves Teams clients, not generic SIP devices registered to the SBC.
Question 60
You have a Microsoft Teams Phone deployment that uses Teams Calling Plans, Direct Routing, and Operator Connect services.
You need to enable PSTN services for 100 new users. The solution must minimize administrative effort.
Which cmdlet should you run?
Show answer and explanation
Correct answer: D. Set-CsPhoneNumberAssignment
Set-CsPhoneNumberAssignment is the single cmdlet that assigns a phone number to a user for every PSTN connectivity option. Its -PhoneNumberType parameter accepts CallingPlan, DirectRouting and OperatorConnect, and assigning a number with it automatically enables the user for Enterprise Voice. Because one cmdlet covers Calling Plans, Direct Routing and Operator Connect, it can be scripted across all 100 new users regardless of which PSTN service each user needs, which keeps administrative effort to a minimum.
Why the other options are wrong
- A. Set-CsOnlineVoiceUser is a retired cmdlet that was limited to Calling Plan numbers and cannot assign Direct Routing or Operator Connect numbers.
- B. Set-CsUser is a Skype for Business cmdlet whose use for Teams users has been deprecated in favor of Set-CsPhoneNumberAssignment, so it is not how online users are enabled for PSTN services.
- C. Set-CsIPPhonePolicy configures settings for IP phones and does not enable PSTN services for users.
Question 61
You have a Teams Phone deployment that contains two sites named Site1 and Site2. Each site has a Session Border Controller (SBC).
You have a user named User1.
User1 relocates from Site1 to Site2 and is assigned a new phone number.
You need to change a policy assigned to User1 to ensure that the SBC at Site2 is used when the user makes outbound calls.
What should you change?
Show answer and explanation
Correct answer: B. the voice routing policy
In Direct Routing, the voice routing policy assigned to a user contains PSTN usages, and each usage is linked to voice routes that specify which SBCs carry the outbound calls. Assigning User1 a voice routing policy whose usages point to routes through the Site2 SBC makes the outbound calls of User1 leave through Site2. This is the only policy among the choices that selects the gateway used for PSTN calls.
Why the other options are wrong
- A. A calling policy controls features such as forwarding, delegation and voicemail, not the SBC that carries outbound calls.
- C. A caller ID policy changes the number presented to the called party and does not choose an SBC.
- D. A dial plan normalizes dialed numbers and does not determine which SBC routes the call.
Question 62
You have a Microsoft Teams deployment.
You need to ensure that users can schedule meetings that have the following:
• Presenter bios
• Attendee registration
• Registration management
Which two types of policies should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: B, E. meeting policy; teams events policy
Presenter bios, attendee registration and registration management are features of Teams webinars. Webinars are turned on with the Teams events policy, which controls whether users can create webinars. Meeting registration and who can register are controlled by settings in the meeting policy. Configuring both policies lets users schedule webinars that show presenter bios, collect attendee registration and let the organizer manage registrations.
Why the other options are wrong
- A. An app permission policy controls which apps users can install and does not enable webinar features.
- C. A live events policy controls live event scheduling and does not provide registration or presenter bios.
- D. A meeting template policy controls which meeting templates users see and does not enable webinars.
- F. A customization policy is not used to enable registration or presenter bios.
Question 63
You have a Microsoft Teams Phone deployment.
You need to configure users to include a toll free phone number as part of their meeting invites.
Which type of policy should you configure?
Show answer and explanation
Correct answer: B. audio conferencing
Audio Conferencing policies define the toll and toll-free phone numbers that are included in the meeting invites of the users they are assigned to. To have users include a toll-free number, an administrator creates or edits an Audio Conferencing policy, adds the toll-free number to it and assigns the policy to the users. Their new meeting invites then list that toll-free number for dial-in participants.
Why the other options are wrong
- A. A voice routing policy links users to PSTN usages for Direct Routing calls and does not affect meeting invites.
- C. A customization policy is not used to set conferencing numbers in meeting invites.
- D. A meeting policy controls meeting features such as recording and content sharing, not the dial-in numbers in invites.
Question 64
Your company has a main office in Seattle and a branch office in Portland.
The company has a Microsoft 365 E3 subscription that uses Microsoft Teams.
You configure and assign a network roaming policy to each office.
You need to ensure that when a user joins a meeting from either office, the assigned network roaming policy settings are used.
What should you do from the Microsoft Teams admin center?
Show answer and explanation
Correct answer: B. From Meeting policies, set Network configuration lookup to On
Network roaming policies are configured in the network topology and associated with network sites, so that meeting media settings such as IP video and media bit rate change with the location of the user. For the client to look up which site it is on and apply the roaming policy of that site, Network configuration lookup must be turned on in the meeting policies assigned to users who are not Enterprise Voice enabled, which applies to these Microsoft 365 E3 users. Without this setting, the client continues to use the values of the meeting policy and ignores the roaming policy, even though the sites and policies already exist.
Why the other options are wrong
- A. QoS markers tag media traffic with DSCP values and do not control whether network roaming policies are applied.
- C. Local broadcasting relates to broadcast and NDI output of meeting streams and has no effect on network roaming policies.
- D. Location-Based Routing restricts toll bypass for Direct Routing calls and does not cause meeting clients to use roaming policy settings.
- E. The sites and the roaming policies are already configured, so adding another network site does not make clients apply them.
Question 65
You are selecting devices for use in conference rooms. The conference rooms must support two front of room displays.
Which two types of devices meet the requirements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Show answer and explanation
Correct answer: C, D. Microsoft Teams Rooms on Windows; Microsoft Teams Rooms on Android
Teams Rooms are complete meeting room systems with a compute module, a console and front of room displays. Teams Rooms on Windows supports dual front of room displays, which lets the room show meeting video on one screen and shared content on the other. Teams Rooms on Android also supports dual front of room displays on certified devices. Both platforms therefore meet the requirement for two front of room displays in each conference room.
Why the other options are wrong
- A. An audio conference phone provides audio only and drives no front of room display.
- B. A Teams display is a personal device with its own built-in screen and does not drive two front of room displays.
Question 66
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure group call pickup for the call queue.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
Group call pickup lets a user share incoming calls with a group of colleagues who can answer them, but it is a personal call setting rather than a Call queue feature. It does not give agents a shared view of the Call queue call history or a shared place to read transcribed voicemail. The requirement is met by linking the Call queue to a team and a channel, which gives agents queue call history and shared voicemail in the channel with minimal administrative effort.
Why the other options are wrong
- A. Group call pickup does not provide Call queue history or shared transcribed voicemail, so the goal is not met.
Question 67
Your company has an office in Atlanta.
The company has a Microsoft Teams Phone deployment that contains a toll-free phone number.
You notice that the Atlanta office has significantly high toll-free dial-in usage for meetings.
You need to disable the toll-free number for meetings organized by users in the Atlanta office.
Which type of policy should you configure from the Microsoft Teams admin center?
Show answer and explanation
Correct answer: C. audio conferencing
Toll-free numbers for meeting dial-in are controlled per organizer through Audio Conferencing settings. An administrator can create an Audio Conferencing policy that excludes the toll-free number and assign it to the users in the Atlanta office, so the toll-free number is no longer included in their invites and cannot be used to join their meetings. Users in other offices keep their existing policy and continue to offer the toll-free number.
Why the other options are wrong
- A. A meeting policy controls meeting features and participant capabilities, not which dial-in numbers are offered.
- B. A calling policy controls user calling features such as forwarding and voicemail, not conferencing numbers.
- D. A voice routing policy controls Direct Routing call paths and does not affect meeting dial-in numbers.
Question 68
Your network contains an on-premises Active Directory Domain Services (AD DS) domain named contoso.com.
You have a Microsoft 365 subscription.
You plan to implement Microsoft Teams Rooms shared room video conferencing.
You deploy 50 Teams Rooms on Windows devices and join each device to contoso.com.
You need to enable Direct Guest Join on all 50 devices. The solution must minimize administrative effort.
What should you do?
Show answer and explanation
Correct answer: D. From the Microsoft Teams admin center, select all the devices, and then modify the Meeting settings.
Direct Guest Join lets a Teams Rooms device join meetings hosted on third-party platforms such as Zoom or Webex with one touch. In the Teams admin center, under Teams devices, an administrator can select many Teams Rooms on Windows devices at the same time and edit their settings in bulk. The Meeting settings section contains the options for third-party meetings, so enabling the providers there applies the change to all 50 devices in one operation, which keeps administrative effort to a minimum.
Why the other options are wrong
- A. Tags only label devices for filtering and organization and do not change any device setting.
- B. Configuration profiles in the Teams admin center apply to Teams phones and Android devices and do not provide the third-party meeting settings for Teams Rooms on Windows.
- C. Set-CsTeamsGuestMeetingConfiguration controls tenant settings for guest users in meetings and has no setting for Direct Guest Join on room devices.
Question 69
You are deploying Teams Rooms to a Windows device.
You need to prevent meeting attendees from using room remote in the Teams mobile app.
What should you configure in the Microsoft Teams admin center?
Show answer and explanation
Correct answer: D. Bluetooth beaconing
Room remote in the Teams mobile app discovers and connects to a nearby Teams Rooms device through the device's Bluetooth beacon, which is what lets a personal device detect proximity and control the room. In the Teams admin center, Bluetooth beaconing is a device setting for Teams Rooms on Windows. Turning it off stops the room from advertising itself to nearby mobile devices, so attendees can no longer connect room remote from the Teams mobile app.
Why the other options are wrong
- A. Supported meeting mode selects whether the room joins Teams meetings, Skype for Business meetings or both and does not affect room remote.
- B. Coordinated Meetings configures how a Teams Rooms device and a Surface Hub join the same meeting together and is not the setting that controls room remote from personal devices.
- C. Front row experience is a meeting layout on the front-of-room display and has no effect on mobile device control.
Question 70
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -AllowIPVideo parameter to $False.
Does this meet the goal?
Show answer and explanation
Correct answer: B. No
A meeting policy is assigned to users and follows them wherever they connect, so turning off video in a meeting policy would block video for those users at every location, not only at the corporate site. Restricting video based on location is done with a network roaming policy, created with New-CsTeamsNetworkRoamingPolicy with AllowIPVideo set to $false and linked to the network site in the tenant network configuration. Users who connect from that site then cannot add video, while they keep video elsewhere.
Why the other options are wrong
- A. A meeting policy applies to the user regardless of location, so it cannot limit video only while the user is at the corporate site.
Question 71
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel.
Does this meet the goal?
Show answer and explanation
Correct answer: A. Yes
When a Call queue is linked to a team and a channel, the agents are the members of that team, and the queue gains collaborative calling features in the channel. Agents can see the Call queue call history, review shared voicemail with transcription, and collaborate in the channel conversation. Membership is managed through the team, so adding or removing agents requires no extra Call queue configuration, which minimizes administrative effort.
Why the other options are wrong
- B. Linking the Call queue to a team and channel provides queue call history and shared transcribed voicemail, so the goal is met.
Question 72
You have a Teams Phone deployment that contains a branch office.
You need to restrict toll bypass for a user based on the office in which the user is working during an inbound or outbound PSTN call.
What should you use?
Show answer and explanation
Correct answer: C. Location-Based Routing
Location-Based Routing lets an organization restrict toll bypass for a user based on policy and on the user's geographic location at the time of an inbound or outbound PSTN call. It uses the network topology of sites and subnets to decide where the user is, and then allows or blocks PSTN routing so that calls leave and enter the PSTN through the gateway local to that site. This is required in regions that prohibit bypassing the PSTN to avoid long distance charges.
Why the other options are wrong
- A. A voice routing policy selects the PSTN usages and routes for calls but does not consider where the user is located.
- B. Local Media Optimization optimizes the media path between users and SBCs and does not enforce toll bypass rules.
- D. Dial plans normalize dialed numbers into E.164 format and do not restrict toll bypass.
- E. A calling policy alone does not determine where the user is located, so it cannot restrict toll bypass based on the office in which the user is working; that location-aware restriction is provided by Location-Based Routing.
Question 73
You have a global Teams Phone deployment that has local service numbers from multiple offices.
You need to ensure that when the users at an office in Sydney create a Teams meeting invite, the invite displays a local conferencing number by default.
What should you do?
Show answer and explanation
Correct answer: D. Create a new Audio Conferencing policy and assign a local service number from the Sydney office.
Audio Conferencing policies control which conferencing phone numbers are included in the meeting invites of the users they are assigned to. Creating a new policy that includes the Sydney local service number and assigning it to the users in the Sydney office makes their invites show that local number by default, while users in other offices keep their own numbers. Changing the organization-wide default policy would affect every user, and the other options do not control meeting invite numbers.
Why the other options are wrong
- A. Assigning a service number to a resource account makes it the number of an Auto attendant or Call queue, not a conferencing number in invites.
- B. Changing the global (org-wide default) policy affects all users in every office instead of only the Sydney users.
- C. A caller ID policy controls the number displayed on outbound calls, not the conferencing numbers in meeting invites.
Question 74
You have a Microsoft Teams Phone deployment.
You have a PBX that connects to the PSTN by using an E1/T1 Primary Rate Interface (PRI).
You plan to migrate to Direct Routing by using the existing PSTN services.
What should you install upstream of the PBX?
Show answer and explanation
Correct answer: C. a physical Session Border Controller (SBC)
Direct Routing connects Teams to the PSTN through a certified Session Border Controller. When the existing PSTN service is delivered over an E1/T1 Primary Rate Interface, the SBC must terminate that TDM circuit, which requires a hardware appliance with PRI ports. Installing a physical SBC upstream of the PBX lets it connect to the carrier PRI on one side and to Teams and the PBX on the other, so the existing PSTN service can be reused while users move to Teams Phone.
Why the other options are wrong
- A. A virtual SBC has no physical interface to terminate an E1/T1 PRI circuit.
- B. An FXO analog telephony adapter connects analog lines and cannot terminate a PRI trunk for Direct Routing.
- D. An SBC hosted in Azure cannot connect to the on-premises PRI circuit.
Question 75
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You create a new Teams user named User1.
You need to enable User1 as an agent in a call queue.
What should you do first?
Show answer and explanation
Correct answer: D. Enable Enterprise Voice for User1.
Call queue agents must be online users who are enabled for Enterprise Voice. For a Direct Routing user whose number is managed on premises or who does not yet have a number, the administrator enables Enterprise Voice with Set-CsPhoneNumberAssignment and the -EnterpriseVoiceEnabled parameter set to $true. Once User1 is voice enabled, the user can be added as an agent to the call queue directly or through a group. An agent does not need a personal phone number, a dial plan or hosted voicemail to receive calls that the queue distributes, so enabling Enterprise Voice is the first and essential step.
Why the other options are wrong
- A. Hosted voicemail is not a requirement for receiving calls as a call queue agent.
- B. Call queue agents do not need a personal phone number to answer calls that the queue distributes.
- C. A dial plan only normalizes dialed numbers and has no effect on whether a user can act as an agent.
That was 75 of 300.
The full Microsoft MS-721 pack has all 300 questions, each with the answer, the explanation and why the other options are wrong, plus a questions-only copy for timed runs. US$39, paid once, with free monthly updates and a pass-or-your-money-back guarantee.
Not ready yet? Get the first 150 free as one PDF by email. Get the Half Pack →